Perry EllisReviews of perryellis.com

Order three shirts. Two arrived correct and one was wrong. Emailed them and got an automated AI response, that's not very customer service focused. I then get an email back asking what shirt was missing, I had already provided that information but gave it again. They then ghosted me until I wrote another email asking for them to send me the proper shirt. I then received a response that they have refunded me for the missing shirt. This was not what I asked for. I emailed back saying I would like a replacement shirt sent out asap. They responded back telling me to place a new order for it if I wanted the shirt. So they were going to make me fix their mistake and also spend additional money on shipping to get the shirt that I originally ordered that they didn't send! They now refuse to do anything else. Piss poor customer service and job in making sure their customers receive the correct items and have a pleasant customer experience. Will be looking elsewhere for clothes as they do not care about their customers and only care about making money.

Wow I wish I had checked here first. What a terrible experience. I ordered from Perry Ellis with a banner that said "free shipping to Canada" and provided pricing in Canadian $. The returns section did not say shipping would be charged for returns. My order also had NO OPTION at checkout for free shipping even though my order was $300 - when I emailed customer service explaining that I selecting standard $25 shipping that should be free, instead of $42 express shipping, they said "sorry we could not help you you selected express" - which I did not! Then replied asking me how they could improve their checkout service in future!?!?!? Um have your checkout show what you advertise?! How about that! Then for goods that were apparently 70% off they arrived with the ticket prices (not sale tags) showing prices CONSIDERABLY lower than the list prices on the website (and not at a US to CAD conversion rate either) incredibly lower, so my sale price was literally a 7% discount for the shirts and 30% for a jacket instead of 70% from $399 fake list price, and $170 fake list price. The goods also arrived poorly packaged. Then the surprise when I went to return them I had to navigate to a different return area after being told "we are not accepting returns from your country" to an area that finally would process the return but I had to pay $33 for shipping!!! What a major disappointment. Looks like online shopping is failing badly and we will get to return to our bricks and mortar stores in future - which I love anyway. This was my third disastrous online shipping experience in a row.

Absolutely rubbish firm ordered through John Lewis as one of there Suppliers delivered the incorrect size ordered 2 large track bottoms and got small was re sent out again and yes they they promptly sent another 2 small track suit bottoms now in the process of returning these and asking for money to be refunded. Please John Lewis ditch this supplier they are giving you a bad name.

I ordered a pair of mens 11 shoes on sale. Received a 7.5. The return deducts a service fee from the cost of the shoe ($6) and doesn't pay my original shipping. So, a $50 purchase (total) will yield $33 credit. For their error. Customer service number is non-functional and brings you to a bunch of non-clothing deals (eg hearing aides, etc). Terrible service. Update: Sent this message to Oscar Feldenkreis (COO at Perry Ellis) via LinkedIn: Your Online Store Good morning. Sending you a personal note of frustration about your online store and maddening return policy. You can find my review, along with a lot of other negative views, here: (had to edit out this http) These decisions/policies start at the top, and that would be you. Rather than accept a $33 credit for $51 spent, I've given the shoes to a co-worker for her son. When life gives you lemons (you and your company), make lemonade.

I order a jacket and pants that were on sale. It turns out the jacket was out of stock so they only shipped the pants and refunded me for the jacket (which including removing my promo code) without noticing me about it, I guess they just decided it was the way to go. So I end up paying way too much for dress pants I won’t have any jacket to fit with. Their costumer support is an absolute joke, they won’t refund anything, I can ship the pants back but the shipping is on me. I asked for a different jacket size that appears in stock, but they told me their website is misleading and they don’t have it in stock. Their last offer ? A promo code of 20% (which I already had and they removed when they made changes to my order)

On 12/28/2025 I ordered two shirts. There was no mention of stock issues. I paid $19.99 for expedited shipping which it states on their site is a 2 business day delivery. I received one of the shirts on 1/2/2026, four business days later and the other shirt was never shipped. However, on their site it clearly shows both shipped. I also received several emails mentioning the "last item" shipped. It's all incredibly misleading at best. If there is stock issues why not clearly show the item is out of stock before allowing a transaction to go through? I've heard nothing about a refund on the expedited shipping. I was a first time customer and received that kind of treatment, obviously, there will not be a next time even though I was told to come back in a week and try to reorder the second shirt and they'd ship it free as a refund gesture.

Perry Ellis site recommended getting a certain shoe a size below your normal size, so I did, and it was too small. AND PERRY ELLIS WOULDN'T LET ME RETURN IT!!! Because the site said something like "Final Holiday Days Sale" - which is NOT the same as "Final Sale" which was their excuse for not accepting it.Should change their name to PETTY Ellis. And made the LUDICROUS claim that NO ONE in the organization had the ability to override it.

I went to buy a large jacket but they told me not to get that size and recommended an XL based on my height and weight. When I got the jacket, it was ridiculously oversized. I looked like a homeless person. I contacted the company and they told me that my order qualified for an exchange or refund. I asked for an exchange and they sent me a second email saying that they actually won't honor their promise. So I wasted my money on an unusable product that they recommended and I also have to deal with the fact that they're a dishonest company.