Daniel B.
Wrong Value
I ordered to Europe and the company Perpetua Life gave the wrong value of goods. 2$ instead of 47,20$. Now I have to pay an extra fee of 30€ to customs because Perpetua Life have given the wrong value of goods. I had actually looked forward to the product Edit: super fast customer support and we found a solution
Response from Perpetua.Life® BiotechMay 3, 2023
Daniel, the valued of each shipment is pulled directly from your invoice. The entire system is automated across distribution centers in 3 countries. I do apologize if a mistake was made, as stated in our FAQ, we do not pre pay any duties, so it's of no benefit to us for the values not to match. Again, I do apologize, and I've already refunded you the cost of the duties. If there's absolutely anything I can do to help, please don't hesitate to ask.




