PermatanReviews of permatan.co

Wait times and communication were terrible.

Terrible been waiting over two months still haven’t received order and not getting responses to enquiries to follow up on refund requested

Reviews seem fake, doesn’t work

Order never arrived

I ordered on 18/9, specifically ordered a non pre order product and expected that as per their shipping page it would be dispatched in 1-2 business days from their Aussie warehouse. It is now 1/11 and I’m yet to receive my order. It took multiple emails and Instagram messages/commenting on their Instagram posts to get assistance and all they did was give vague updates. Finally I got a tracking number, this just sat on “awaiting pick up” for so long- finally it updated to show my order is coming from the US even though I’m located in Australia- their response was there is no stock at the aus warehouse. This is not reflected anywhere on their website. Now the tracking status has not changed in weeks, my order is still in the US and doesn’t look like it’s even started its journey yet. The customer service is absolutely shocking and the most annoying thing is they advertise daily and respond to potential customers telling them lies- website still reflects 1-2 business days for dispatch but this is so far from accurate. If this is the timeframe for an “in stock” product imagine what it is for pre orders?! I would never ever shop with them again and highly recommend you don’t support this terrible dishonest business.

Ordered in March. Still have not received product or refund!

It never even arrived.

Im from Cairns, Australia and was hesitant to buy from overseas. But the product was such a good idea and permatan IG seemed legit and so I went ahead and bought. Received a million emails with order number and then discounts codes etc etc. It wasn’t until I went to track my order that I realised no tracking number. I sent an email enquiry and got nothing back about tracking number. Sent a msg on IG and requested they respond by cancelling my order and immediate refund. I threatened to report their IG as a scam and they have just now messaged back on email quote “ Hi Simone, We have now cancelled your order and issued a full refund. Please note that it may take 1-3 business days for the funds to land in your account. Thank you!” We’ll see if it happens! I will update on this thread if they honour the refund. Super devastated to see these other trust pilot reviews saying they got it but it don’t even work. I’ll probs look for another supplier. Let us know here if you found an alternative that works???! Xx thank the goddess for trust pilot! Lol