Peris GemsReviews of perisgems.com

Response from Peris GemsSep 7, 2024

Allan Rodrigo, I suggest you calm down and take a breather. You sent one email asking where your item is and we responded by saying: "Good morning Allan, Our orders take 2-4 business days to ship and 6-12 business days to arrive, it’ll ship sometimes this week and you’ll get an email with the tracking. Thank you for your purchase and let me know if you have any questions!" You then proceeded to go radio silent and all of a sudden we see this review. If anything, companies and businesses need to stay away from YOU. Terrible customer, pretending to be interested in products, and should be investigated for theft since you're wasting my time. Don't ever buy from us again. Don't even think about clicking our store. Matter of fact, I'm blocking your customer account right now. Never seen such an angry Canadian before.

Response from Peris GemsOct 9, 2024

Your order was placed on July 14th, and by July 16th we have received a dozen emails from you wanting to know when it'll ship. My brother in Christ, you placed the order on a Sunday. Our warehouse is closed on Sunday. This is one of the emails. "Allan Rodrigo Tue, Jul 16, 7:56 AM to info When are you going to send my order. Please send me a tracking number. Thank you. Allan Sent from my iPhone Tue, Jul 16, 8:07 AM to Allan Good morning Allan, Our orders take 2-4 business days to ship and 6-12 business days to arrive, it’ll ship sometimes this week and you’ll get an email with the tracking. Thank you for your purchase and let me know if you have any questions!" Speedy fast response time from the Peris Gems team, might I add. You see that response? What does the term "business day" mean to you? One business day has elapsed since you placed the order, and we got tired of the countless emails you kept sending. We told you the same response over and over again. Do you like repeating yourself? Last I checked, scammers don't send money back. Hopefully you invested your $30 wisely, thanks for wasting our time. Stay blessed angry igloo man.

Response from Peris GemsFeb 12, 2024

Edit: The money was refunded to the customer. Thank you for your statement, we will flush it down the toilet and continue to serve our amazing customers! https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=4204818092748903396155000044344330 We've reached out to USPS about this issue, and they told us that you need to contact them. We've told you this three times over e-mail and you claim that you did reach out. We can't confirm or deny that you did, but we'll go with you didn't reach out to them like we advised you to do so. Our automated system doesn't sync with USPS, which means that you won't receive any notifications about delivery from us. Nonetheless, USPS says the package was left at your front porch, and the bell most likely would've rung after delivery. I'd advise you check your home security system to see if maybe the package was stolen. Use the link above to see the delivery date. We trust factual evidence more than word of mouth; USPS has been operating for more than 50 years and we trust their system saying it's delivered more than word of mouth. With that being said, there's no reason to defame us by calling us scammers. You operate a business yourself, so you might know how frustrating it is when things are simply out of your control, exactly like what happened in this scenario. We advise you to call USPS (do it again if you called already) and most likely they have it stored at a regional facility. We cannot do anything from our end, and we will not refund you.

Response from Peris GemsSep 22, 2023

Hi Gerardo, we're sorry about that. We will reach out to you via email to make this right.

Response from Peris GemsSep 15, 2023

Hi Kim! We're surprised you went ahead and skipped our online chat, and our customer service email (both would've answered your question) and went straight to here! First, let me introduce our shipping policy: https://perisgems.com/policies/shipping-policy Second, since USPS doesn't have the item yet, here's a 3rd party tracking link: https://parcelsapp.com/en/tracking/4204310292748927005455000418783978 Your package is still on the way. If you have further questions, we advise you to contact us via email/online chat.

Response from Peris GemsAug 22, 2023

09/12/23 Update: Greeting TrustPiloters! Suzanne received her order 11 days ago on 09/01/23. She hasn't updated this review and it's tarnishing our reputation as a brand, and she never responded to our email explaining our shipping process. https://parcelsapp.com/en/tracking/4207560492748903017223000387703744 This link provides proof of delivery for our future customers. Thank y'all for considering Peris Gems! Original Response: Hi Suzanne! Thank you for bringing this to our attention. Your order is currently on the way to you as we speak. I will reach out to you via email with more details on this matter.