Cheryl L.
Product is outstanding
Product is outstanding. Customer service stellar! I am loving this addition to my home 💕
Response from PERGOLUX USAJun 24, 2025
Amazing, Cheryl! 😍 Enjoy, enjoy, enjoy. We appreciate you!

Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Cheryl L.
Product is outstanding. Customer service stellar! I am loving this addition to my home 💕
Response from PERGOLUX USAJun 24, 2025
Amazing, Cheryl! 😍 Enjoy, enjoy, enjoy. We appreciate you!
Deepak K.
Excellent Product. No sharp edges and very clean. The customer service is amazing like the product
Response from PERGOLUX USAJun 24, 2025
Thanks, Deepak! We will pass on your kind words. Enjoy your Skydance!
Eric
Ordering was easy and we used their recommended installer ETI. Everything went smoothly and we love the pergola. When we had a couple minor issues, customer support was good in helping us resolve the issue.
Response from PERGOLUX USAJun 24, 2025
Thanks for the recommendation and 5 stars, Eric. ⭐⭐⭐⭐⭐ We're happy to hear you had a great experience with ETI and our customer service team. Enjoy your summer!
Carolyn K.
Great product. Unfortunately the power box was defective and it took a couple months to get a new one shipped so I couldn’t use the heater all winter long. But customer service was helpful and the product is fantastic.
Response from PERGOLUX USAJun 24, 2025
We're thrilled to hear you love your pergola, Carolyn! We’re sorry for the delay and the issue with the power box, but we truly appreciate your patience - and are glad our customer service team could assist you. ❤️
Jay R.
The pergola is fantastic, the instructions to put in together are not. The team that responds to questions should be more familiar with the products.
Response from PERGOLUX USAJun 24, 2025
Thank you for your feedback, Jay! We will take this to heart - looking into your order and seeing if there is anywhere we can improve our manuals and training. We appreciate you. 🤩
Emily Q.
Some directions were difficult to follow and unclear but we were able to put it together in several hours with 2 people using both the videos and manual. Very sturdy and a perfect fit.
Response from PERGOLUX USAJun 24, 2025
YES. 🎯 Who doesn't love a happy ending? Thank you for the review, Emily! And enjoy this upcoming summer. 😎☀️
David Y.
Great Product!!!
Response from PERGOLUX USAJun 24, 2025
Thank you, David! 😍
customer
The product is great. It would have been even better if they had a network of installers across the USA. We had a few glitches but Melissa looked after any issues that arose. Great customer support!
Response from PERGOLUX USAJun 24, 2025
Thank you! We appreciate you - and your support. ❤️