PERGOLUX USAReviews of pergoluxshop.com

Response from PERGOLUX USAOct 16, 2026

Hi Christie, We sincerely apologize for the extended wait for your pergola and the frustration caused by the lack of communication you described. We understand how disappointing this experience has been, especially after waiting several months for your order. We’re glad our Customer Service team is already working with you and that your concerns have been escalated to management. We remain committed to improving your overall experience and providing support throughout this process. Best regards, The PERGOLUX Team

Response from PERGOLUX USAOct 16, 2026

Thank you for sharing your feedback! We’re glad to hear your pergola looks great and fits well with your new patio. We truly appreciate your patience and the opportunity to make things right. We appreciate your understanding throughout the process and are glad we could get the replacement parts to you promptly. Thank you for choosing PERGOLUX and for giving us the chance to improve your experience! Best regards, The PERGOLUX Team

Response from PERGOLUX USAOct 15, 2026

Hi Lisa, we're sorry that getting the missing parts has been such a frustrating experience. We understand your concerns about the repeated requests for information, delays, and lack of updates. This is not the experience we want our customers to have. We are looking into this case to help move this forward and will work with our team to expedite the process and provide you with an update. Thank you for bringing this to our attention. Best regards, The PERGOLUX Team

Response from PERGOLUX USAOct 15, 2026

Thank you for your review, Rick! We're glad our team was able to answer your questions and provide the information you needed. We appreciate your feedback and your support! Best regards, The PERGOLUX Team

Response from PERGOLUX USAOct 15, 2026

Thank you, Tom! It's great to hear that you received a timely response and the information you needed from our team. We appreciate you choosing PERGOLUX and taking a moment to share your experience! Best regards, The PERGOLUX Team

Response from PERGOLUX USAOct 15, 2026

Hello! Thank you for sharing your feedback. We're glad to hear you're happy with the look and sturdiness of your pergola, but we understand that several parts of the experience were frustrating. Having to track down the manual, source a charger, and deal with damaged packaging is not the experience we want for our customers. We take your feedback seriously, and a member of our team will follow up with you to see how everything is going and address your concerns. We appreciate you bringing these issues to our attention, as it helps us identify where we can improve. Best regards, The PERGOLUX Team

Response from PERGOLUX USAOct 9, 2026

Hi Kathryn, Thank you for sharing your feedback! We're glad to hear you're impressed with the quality of your pergola, but we're truly sorry that your experience with our customer service has fallen short of your expectations. We understand how frustrating it is to receive a product with missing hardware and then have to go through a lengthy process without clear communication or updates. This isn't the experience we want for our customers, and we sincerely apologize for the inconvenience. We'd appreciate the opportunity to look into this further and help get things back on track. Could you please submit a support ticket through our Customer Support Center and include your order details along with a link of this review? This will help our team locate your order, review your case, and assist you with the missing hardware. Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to make things right. Regards, PERGOLUX Team

Response from PERGOLUX USAOct 15, 2026

Thank you for sharing your experience, Shelley! We're glad to hear your pergola has held up through the seasons. We appreciate your support and hope you continue to enjoy your outdoor space for years to come! Best regards, The PERGOLUX Team