reese G.
incredibly disappointed; terrible communications
I’m am incredibly disappointed. I have messaged through the shop app, twice, text the number on their page, and emailed twice to get an update on a purchase I made on December 30th. It hasn’t been shipped or changed status since then. I haven’t received any sort of response. I hope this isn’t the typical way they do business. I will be contacting my bank and will continue with further reporting to the necessary outlets by tomorrow, if no response.
Response from Perfuum, LLCJan 6, 2025
This order was placed on 12/31, not 12/30, and we have a 4-business day period to fulfill orders (which the customer is made aware of) as all samples are made after each order is placed. This pushed it out to today 1/6 because of the holiday. We reached out to customer to explain the issue today but in between the customer threatened with this negative review and with contacting bank for fraud and "governmental authorities" so this order has been canceled and refunded.