Perfumepur.comReviews of perfumepur.com

Response from Perfumepur.comAug 5, 2025

Thank you for your feedback, and we're truly sorry to hear about your experience. Please rest assured that we only sell 100% authentic products sourced directly from authorized distributors. We take product authenticity very seriously and work only with trusted suppliers. Please contact our customer support team so we can help resolve this for you.

Response from Perfumepur.comJun 13, 2025

We’re truly sorry to hear about your experience and understand your frustration. Please note that, as mentioned in our previous email communications, you are welcome to return the products. Our customer service team has responded to your messages and made every effort to assist you promptly and respectfully. We apologize again for the inconvenience and hope to have the opportunity to serve you better in the future. — The Perfumepur.com Team

Response from Perfumepur.comFeb 10, 2025

Nous sommes désolés pour cette confusion et nous comprenons votre déception. Il semble que la différence de montant soit due au taux de change. Sur notre site, tous les prix sont affichés en dollars américains (USD), et il est possible que vous ayez vu le montant en dollars canadiens (CAD). Nous pensons que les 100,92 $ débités sur votre carte correspondent à la conversion en CAD. N’hésitez pas à vérifier avec votre banque pour plus de détails sur le taux de change appliqué. Si vous avez d'autres questions, nous restons à votre disposition. Merci pour votre compréhension.

Response from Perfumepur.comDec 26, 2024

We sincerely apologize for the inconvenience caused by the issues you've experienced with your order. Unfortunately, our shipping carrier, USPS, has lost your package, which has resulted in a longer resolution time than we would have liked. We understand how frustrating this situation can be and are truly sorry for any discomfort it has caused.