PerfumeOutlet.comReviews of perfumeoutlet.com

Response from PerfumeOutlet.comAug 10, 2026

Hi Natasha, Thank you for submitting the review! However, it seems there's been a mix-up. We operate 100% online and do not have a physical store. As misattributed reviews strongly impact our overall rating, we request if you could please remove this review and post it on the correct business's page? If you did place an order on our site (PerfumeOutlet.com) and have questions about pricing, please contact us directly so we can help!

Response from PerfumeOutlet.comJun 17, 2026

Dear GT TSK, Thank you for sharing your feedback. There appears to be a major mix-up here, as our records show you are located in Bulgaria. Please be advised that we are a US-based company and we currently do not ship outside of the United States. Because we do not accept international orders or ship to Bulgaria, it is highly likely you purchased from a different company with a similar name. We want to firmly assure our customers that we are a fully authentic website. We stand behind our products completely and provide a 30-day money-back guarantee on all purchases to ensure complete peace of mind. Since it appears you did not buy from our official US store, we kindly ask that you verify the website on your invoice and consider removing or updating this review, as it is impacting the wrong business. If you did manage to place an order through a US freight-forwarding address, please reach out to us directly with your order number so we can investigate and assist you immediately.

Response from PerfumeOutlet.comJun 17, 2026

Dear Eric, Thank you for bringing your concerns to our attention. We take feedback like yours very seriously and want to ensure you are completely satisfied with your experience. First and foremost, we want to assure you that we are a fully authentic website. We stand firmly behind the quality of our products and provide a 100% guarantee on all purchases. Regarding your specific order, our records show that our customer service team reached out to you, and a full refund was successfully processed on May 28th. We sincerely apologize for the mix-up with your fragrance and for any frustration the transit time and communication delay caused. Your experience does not reflect the standards we strive for, and we are actively working to improve our response times and inventory accuracy. Since the refund has been fully processed, we kindly ask if you would consider updating your review to reflect the resolution. If you have any further questions or if there is anything else we can do to make this right, please do not hesitate to reply directly to us.

Response from PerfumeOutlet.comMar 11, 2026

Hello, Thank you for your feedback. After carefully reviewing our records, we were unable to locate an order associated with the email address provided in your review. We also noticed that your location appears to be outside of the United States. At this time, our store only ships within North America. Because of this, it’s possible that the order may have been placed with a different online perfume retailer that has a similar name or web address to ours. We recommend double-checking the website where the order was placed and contacting that store directly so they can assist you with your request. We sincerely apologize for any confusion or inconvenience this situation may have caused. Our team is actively working toward expanding our shipping services beyond North America, and we hope to have the opportunity to serve customers in your region in the future. Thank you for your understanding.

Response from PerfumeOutlet.comJun 17, 2026

Dear Debbie, Thank you for your feedback. We take all customer concerns very seriously, but after a thorough investigation of our system, we have been unable to locate any order or email correspondence associated with your name. We want to assure you that we stand firmly behind our commitment to excellent service. Our system is fully set up to provide automated email notifications the moment an order is placed, when it is shipped, and upon delivery so our customers are always kept informed. Because we cannot find your details, it is highly likely that your order was placed with a different online business operating under a similar name. If you did purchase from us, we want to make this right immediately. Please reach out to us directly with your order number or the email address used at checkout so we can investigate this further and assist you.

Response from PerfumeOutlet.comJun 17, 2026

Dear Adhaan, Thank you for your feedback. We take claims regarding product authenticity extremely disposal and want to clarify an important detail regarding your order. Our company is based in the United States, and we strictly do not ship outside of the US. Because we do not accept international orders, it is highly likely that your order was placed with an entirely different online retailer operating under a similar name. We want to firmly assure all of our customers that we are a fully authentic website. We source our inventory carefully and provide a 100% authenticity and satisfaction guarantee on all purchases made directly through our official US store. Since it appears you may have purchased from a different business, we kindly ask that you verify the website on your invoice and consider updating or removing this review, as it is unfortunately impacting the wrong store. If you did place this order using a US-based freight forwarding address, please contact us directly with your order number so we can investigate this immediately.