Perform BetterReviews of performbetter.com

Response from Perform BetterSep 16, 2022

Hello Ronn, We apologize for the inconvenience regarding the temporary surcharge as well as shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Like many other companies country-wide, we are experiencing extremely high freight charges that we are hoping will lower over time. That being said, these increases have forced us to raise our shipping costs. The shipping costs assessed are what we are being charged by various carriers. Regarding the surcharge - not wanting to raise prices and feeling that costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation affecting shipping and material costs and will lower and/or remove these as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 30, 2022

Hello Chad, We apologize for the inconvenience regarding the temporary surcharge as well as shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Like many other companies country-wide, we are experiencing extremely high freight charges that we are hoping will lower over time. That being said, these increases have forced us to raise our shipping costs. The shipping costs assessed are what we are being charged by various carriers. Regarding the surcharge - not wanting to raise prices and feeling that costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation affecting shipping and material costs and will lower and/or remove these as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 19, 2022

Hello Rob, I apologize for the inconvenience regarding the shipping costs on your recent order. Like many other companies country-wide, we are experiencing extremely high freight charges that we are hoping will lower over time. That being said, these increases have forced us to raise our shipping costs. The shipping costs assessed are what we are being charged by various carriers. We will continue to closely monitor the situation and will lower or remove shipping costs and the temporary surcharges as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMay 27, 2022

Hello Nancy. I apologize for the inconvenience regarding the shipping costs and product quality. The First Place Minibands are our top selling product. They should quite awhile but they can dry out and break if they are left in the package. We do sell more of a commercial grade band called the PB Extreme Minibands. They are a little more expensive but they are made for heavy use. These may be best for you. In regards to shipping charges, these freight companies continue to raise prices on us due to increase gas costs. We are trying our best to make it fair to our customers without having to raise product pricing to cover costs on our end. Another shipping option that is a bit cheaper is US Mail; however, there is no warrantees on lost or stolen packages and it takes quite a bit longer for delivery. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Thank you, Nick Stebenne Website Management M-F Athletic/Perform Better 1-800-556-7464 ext. 140 [email protected]