Perform BetterReviews of performbetter.com

Response from Perform BetterDec 9, 2022

Hello Charles, We appreciate you ordering from us and also the feedback regarding your experience, and will forward this to our web manager. It does seem like most of the issues people are having deal with data clutter due to cookies and cache on Chrome, Safari, Firefox, etc. This either slows down websites or blocks certain pages. I would suggest clearing your browser data and see if that helps fix the issues moving forward. If you ever have any questions with the ordering process please contact us via email or phone and we will be glad to help in any way we can. We apologize and appreciate your patience, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterDec 9, 2022

Hello Bob, We apologize for the inconvenience regarding the temporary surcharge as well as shipping costs. One of the many byproducts of the pandemic was a disruption of the global supply chain, causing costs for raw materials and international shipping to skyrocket across all industries and product types. Like many other companies country-wide, we are experiencing extremely high freight charges that we are hoping will lower over time. That being said, these increases have forced us to raise our shipping costs. The shipping costs assessed are what we are being charged by various carriers. Regarding the surcharge - Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding a TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation affecting shipping and material costs and will lower and/or remove these as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterDec 9, 2022

Hello Bob, I apologize for the inconvenience regarding the shipping costs on your recent order. Like many other companies country-wide, we are experiencing extremely high freight charges that we are hoping will lower over time. That being said, these increases have forced us to raise our shipping costs. The shipping costs assessed are what we are being charged by various carriers. We will continue to closely monitor the situation and will lower or remove shipping costs and the temporary surcharges as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]