Perform BetterReviews of performbetter.com

Response from Perform BetterJan 9, 2023

Hello Jon, Thank you for reaching out. I was able to find your order, and I see that our rep Erin is working with you to correct the issue. It looks like the 12.5 dumbbells you were looking to order are due back into stock by the last week of January, and we'll get those shipped out to you as soon as they arrive. If there's anything else we can assist you with, please don't hesitate to reach out to us. We appreciate your patience and business! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJan 9, 2023

Hi Regina, Thank you so much for reaching out, and I see that you had placed your order on 1/7. Our Perform Better holiday sale did end on 1/4, so I do apologize for the misinformation you had received. The XL Mini Bands and the Superbands you had order were indeed part of that sale, so I'm happy to extend those sale prices for you based on the information that was relayed to you. The corrected order total will be reflected on your final receipt, as well as for the final charge that will post to your credit card. If there's anything else we can assist you with, please don't hesitate to ask. We appreciate your patience and business! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterDec 9, 2022

Hello Michael, We sincerely apologize for any lapse in communication regarding placing your order. However, I do see that our rep, Erin, has been assisting you with an explanation of our temporary surcharge, and with reducing your shipping cost. If there's anything else we can help you with, please don't hesitate to reach out to us again. Thank you for your understanding, and we appreciate your order! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterDec 9, 2022

Hello Staci, I apologize for the inconvenience regarding the surcharge costs on your recent order. One of the many byproducts of the pandemic was a disruption of the global supply chain, causing costs for raw materials and international shipping to skyrocket across all industries and product types. These costs, which have yet to return to normal levels, rose to the point where some products became unsellable. Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding a TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation and will lower or remove the surcharge as soon as feasible. Your understanding is greatly appreciated! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]