Perform BetterReviews of performbetter.com

Response from Perform BetterMay 19, 2023

Hello Rich, I do apologize that your original shipment didn't arrive to you - it seems it most likely got lost in transit. However, I do see that our rep, Erin, has set up a reshipment for you. This reshipment will be sent with USPS Priority Mail, and the tracking number is 9405511108070417942329. You'll be able to track the shipment on www.usps.com once the package has been picked up and scanned by USPS. If you ever have any other questions please contact us via email, phone, or live chat and we will be glad to help in any way we can. We apologize for the delay and appreciate your business, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMar 24, 2023

Hello Elise, I do apologize for the inconvenience regarding the shipping costs. Like many other companies, we are experiencing extremely high freight charges that we are hoping will lower over time. If you ever have any questions about the shipping please contact us via email or phone and we will be glad to look into other shipping options to try and save you money. Thank you, and we sincerely appreciate your business, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterApr 4, 2023

Hello Byron, Thank you so much for your recent order, and we're certainly happy to help correct this issue for you. I'll reach out to you separately to go over more details. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMar 28, 2023

Hi Curtis, We certainly appreciate your recent order, and apologize for the issues surrounding the shipping charges for your recent order. There shouldn't have been any additional shipping costs added to your order, and we're having our internal processes team take a look into why that $2.16 fee was added. It would seem - for an unknown reason - that charge may have initiated from USPS directly, which shouldn't have happened. Again, we'll look into the cause of this internally. I do see that we had previously put through a refund for that amount back to your MasterCard on 3/6, and I will go ahead and have the original shipping cost of $5.95 refunded as well, for all the trouble and inconvenience. You should expect to see that refund in the next few business days. If there's anything else we can assist you with, please don't hesitate to reach out. We sincerely apologize for this issue you experienced. Thank you again for your business, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJan 9, 2023

Hello Marty, Thanks so much for reaching out. I see that our rep, Spencer, is working with you on this situation. The mounting hardware is not included with The Loop, as the type of hardware needed will differ based on the type of wall it in is mounted to. I did notice that that information was not noted on our site, and that has since been corrected. Spencer will certainly be able to assist you further with any questions. We appreciate your patience and business! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]