Perform BetterReviews of performbetter.com

Response from Perform BetterMay 8, 2023

Hi Brenda, Thanks so much for your order, and I do apologize for this. You certainly shouldn't have had to pay any additional postage, so there must have been an error when shipping your order. I'll touch base with you separately to get this rectified and get you taken care of. If there's anything else we can assist you with, please don't hesitate to reach out, as my contact info is below. Again, we do apologize and thank you for your business, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMay 8, 2023

Hello Farouq, We appreciate you ordering from us and also the feedback regarding your experience, and will forward this to our web manager. We have noticed that sometimes when customers have reported issues on our site, it has been due to data clutter from cookies and cache on web browsers like Chrome, Safari, Firefox, etc. This either slows down websites or blocks certain pages. A suggestion would be trying to clear your browser data and see if that helps fix the issues moving forward. Regarding Apple Pay - we currently don't have this as a payment option, but we're always looking for ways to make the shopping experience more convenient for our customers. I'll certainly pass this suggestion along. We also understand your concerns regarding the cost of shipping for your order. We work to provide the most accurate and fair shipping costs for all orders placed. I went ahead to calculate the shipping cost to check, and for your particular case, the shipping cost is spot on to what our carriers are quoting. And, the transit time to your location is just 2 business days from our warehouse, so you can expect delivery on Wednesday, 5/10! If you ever have any questions, please don't hesitate to contact us via email, phone, or live chat and we will be glad to help in any way we can. We appreciate your business, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMay 5, 2023

Hello Kinan, We appreciate you ordering from us and also the feedback regarding your experience, and will forward this to our web manager. We have noticed that sometimes when customers have reported issues on our site, it has been due to data clutter from cookies and cache on web browsers like Chrome, Safari, Firefox, etc. This either slows down websites or blocks certain pages. A suggestion would be trying to clear your browser data and see if that helps fix the issues moving forward. If you ever have any questions with the ordering process please contact us via email, phone, or live chat and we will be glad to help in any way we can. We apologize and appreciate your patience, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterApr 3, 2023

Hello Susan, Thank you for your recent order, and I apologize for the issues you've experienced with your recent order. We're always happy to help and can certainly work to correct this for you. I'll reach out separately to you to go over more details. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMar 24, 2023

Hello Dane, We appreciate you ordering from us and also the feedback regarding your experience, and will forward this to our web manager. It does seem like most of the issues people are having deal with data clutter due to cookies and cache on Chrome, Safari, Firefox, etc. This either slows down websites or blocks certain pages. I would suggest clearing your browser data and see if that helps fix the issues moving forward. If you ever have any questions with the ordering process please contact us via email or phone and we will be glad to help in any way we can. We apologize and appreciate your patience, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]