Perform BetterReviews of performbetter.com

Response from Perform BetterAug 4, 2023

Hello John, We appreciate you ordering from us and also the feedback regarding your experience, and will forward this to our web manager. We have been implementing an update to the back-end of our site, and an unfortunate set back has been that the functionality of PayPal has been affected. Our team is aware and are working to have PayPal working as a payment option ASAP. If you ever have any questions with the ordering process please contact us via email, phone, or live chat and we will be glad to help in any way we can. We apologize and appreciate your patience, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 4, 2023

Hello Linda, We appreciate you ordering from us and also the feedback regarding your experience, and will forward this to our web manager. We have noticed that sometimes when customers have reported issues on our site, it has been due to data clutter from cookies and cache on web browsers like Chrome, Safari, Firefox, etc. This either slows down websites or blocks certain pages. A suggestion would be trying to clear your browser data and see if that helps fix the issues moving forward. If you ever have any questions with the ordering process please contact us via email, phone, or live chat and we will be glad to help in any way we can. We apologize and appreciate your patience, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJul 6, 2023

Hi Agam. I truly apologize for the issue with you order delivery. I just tracked the shipment and it looks like its currently at the loading dock in Virginia. Delivery was reschedule for tomorrow (7/7) but I will contact FedEx and find out more detail. You can expect an email from me this morning. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterJun 19, 2023

Hello Allison, Thank you for reaching out, and I certainly apologize for your experience. Our customer service manager was able to review the chat log from earlier today, and there definitely seems to have been a misunderstanding on our rep's end. For the inconvenience, we're happy to have your shipping cost refunded for you. Our returns team will get that refund set up for you, and you should see that post back through your PayPal account in the coming days. If there's anything else I can assist you with, please don't hesitate to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMay 30, 2023

Hi Tom, Thanks so much for your recent order, and I certainly apologize for the delay in getting you an update. Our rep, Spencer, is working on your order and has sent you an email this afternoon with more details. The mats you ordered do need to ship directly from their manufacturer, and we were awaiting further information from them to relay to you. You can expect to see an email from Spencer ([email protected]) in your inbox as we speak. If there's anything else we can assist you with, please don't hesitate to contact us via email, phone, or live chat and we will be glad to help in any way we can. We appreciate your patience, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMay 19, 2023

Bonjour Audrey, Merci beaucoup de nous avoir contactés. Je ne montre pas de trace de votre commande directe chez nous. Je pense que vous êtes peut-être situé en Europe et que vous avez peut-être commandé auprès de notre filiale européenne ? Si tel est le cas, leur adresse e-mail directe est [email protected] et ils devraient pouvoir vous aider davantage. Leur site Web est https://www.perform-better.de/en/ J'espère que cela vous aidera, mais s'il y a autre chose que nous pouvons vous aider, n'hésitez pas à demander. Merci, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMay 30, 2023

Hello Max. I apologies for the concerns you have with checkout and the shipping rates. To help expedite the checkout process we encourage our customers to set up an account online. This will definitely speed things up since all your shipping and billing information is saved at the time of ordering. As for the shipping rates, we are located in Rhode Island and the delivery fees across the country have increased quite a bit. We continue to try and find ways to help reduce these extra costs. Anyway, if you every have any concerns about shipping rated, please contact me directly and I will gladly look into alternate ways to get the order over to you. Thanks, Nick Stebenne Website Management Perform Better/M-F Athletic 1.888.556.7464 x 140 [email protected]