Perform BetterReviews of performbetter.com

Response from Perform BetterJul 26, 2023

Hello Cathy, We appreciate you ordering from us and also the feedback regarding your experience, and will forward this to our web manager. We have noticed that sometimes when customers have reported issues on our site, it has been due to data clutter from cookies and cache on web browsers like Chrome, Safari, Firefox, etc. This either slows down websites or blocks certain pages. A suggestion would be trying to clear your browser data and see if that helps fix the issues moving forward. If you ever have any questions with the ordering process please contact us via email, phone, or live chat and we will be glad to help in any way we can. We apologize and appreciate your patience, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJul 6, 2023

Hi Jill. Thank you for ordering with us. My apologies for the issue with shipping tracking. I looked up your order and it looks like we sent you the tracking information on 7/3. I wonder if it went to you spam mailbox instead. Anyway, this was delivered yesterday at 9:40am. My direct contact information is listed below so please let me know of any conflicts. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterJul 7, 2023

Hi Lisa. My apologies on the shipping issue. We shipped out your band on 6/26 using US mail. This service is sometimes slower than the standard UPS/FedEX carriers and does not provide tracking details. Since we are in Rhode Island and you are in California, the lead time could take up to 5-7 business days. Anyway, please keep me posted on the delivery. All my contact information is listed below. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterJun 23, 2023

Hello Joey, We appreciate you ordering from us and also the feedback regarding your experience, and will forward this to our web manager. We have noticed that sometimes when customers have reported issues on our site, it has been due to data clutter from cookies and cache on web browsers like Chrome, Safari, Firefox, etc. This either slows down websites or blocks certain pages. A suggestion would be trying to clear your browser data and see if that helps fix the issues moving forward. If you ever have any questions with the ordering process please contact us via email, phone, or live chat and we will be glad to help in any way we can. We apologize and appreciate your patience, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJun 23, 2023

Hello Greg, Thanks so much for reaching out. I do see that you had ordered our First Place Minibands through our website, and it is noted that these bands are 9"L x 2"W. I checked your account in our system to confirm the past order you referenced, but I don't see another order including bands. We also do carry an XL version of our bands, which are 12"L x 2"W, which I'm not sure if you have used in the past. If you have any further questions regarding the bands, please don't hesitate to contact me. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJun 12, 2023

Hello David, Thanks so much for your order and for reaching out to us. I apologize for the inconvenience regarding the shipping costs. Like many other companies, we are experiencing extremely high freight charges that we are hoping will lower over time. We always strive to provide the most accurate and fair shipping costs on all orders we ship out to our customers. I did review your order and checked with our carriers to confirm the shipping cost, and the rate you received is accurate based on the amount of packages, their individual weights, and ship to location. Going forward, if you ever have any questions about shipping costs, please contact us via email, phone, or live chat and we will be glad to look into your order and review all shipping options to try and save you money when possible! Again, we thank you for your order and if there's anything else I can help you with, please feel free to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]