Perform BetterReviews of performbetter.com

Response from Perform BetterOct 31, 2023

Hello Juli, Thanks for reaching out! I pulled up your order to check on the shipment status for you. We did ship your order out on 10/23 with FedEx - tracking number is 785422035682. I tracked the shipment on www.fedex.com, and they're showing the package is out for delivery to you today, 10/31. We ship out of Rhode Island, so the transit time to you on the west coast is at least 5 business days. If you have any other questions, please contact us via email, phone, or live chat and we'd be happy to assist. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterSep 26, 2023

Hello Pawel, Thanks so much for reaching out, and I do apologize for any confusion when placing your order. I pulled up your order, and it seems my coworker, Erin, contacted you and was able to assist. In the future, if you ever have any questions with the ordering process please contact us via email, phone, or live chat and we will be glad to help in any way we can. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterSep 26, 2023

Hello Sue, Thanks so much for your order and for reaching out to us. I apologize for the inconvenience regarding the shipping costs. We always strive to provide the most accurate and fair shipping costs on all orders we ship out to our customers. I did review your order and checked with our carriers to confirm the shipping cost, and the rate you received is accurate based on the weight, amount of packages, and ship to location. Going forward, if you ever have any questions about shipping costs, please contact us via email, phone, or live chat and we will be glad to look into your order and review all shipping options to try and save you money when possible! Again, we thank you for your order and if there's anything else I can help you with, please feel free to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterSep 13, 2023

Hello Jake, Thanks so much for reaching out and for your order. We do apologize for the condition your order arrived in after being in transit with FedEx. However, it does look like you were in contact with our rep, Kait, and she was able to take care of sending out a no-charge replacement of the Kettlebell you were missing. You can expect that new delivery today, 9/13. If there is anything else we can assist you with going forward, please feel free to contact us via email, phone, or live chat and we'll be more than happy to help. Thank you again, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 21, 2023

Hello Pete, Thanks for reaching out, and I apologize as there seem to have been some confusion. In our checkout process, selecting the type of shipping method for your order is located right above the section where your payment is entered, all on the same webpage. Next to each shipping method, there is a cost generated for you to review based on the items ordered. For customers that are local to our Rhode Island warehouse location, we do offer a free pick up option if customers would prefer to go that route. Your review did not include an order number, however, if you would like one of our specialists to help with placing an order or to review your current one, we're always happy to help. Please feel free to contact us via email, phone, or live chat: https://www.performbetter.com/contact-us Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 21, 2023

Hello Emerik, Thanks so much for your order and for reaching out to us. I apologize for the inconvenience regarding the shipping costs. Like many other companies, we are experiencing extremely high freight charges that we are hoping will lower over time. We always strive to provide the most accurate and fair shipping costs on all orders we ship out to our customers. I did review your order and checked with our carriers to confirm the shipping cost, and the rate you received is accurate based on the amount of packages, their individual weight/dimensions, and ship to location. Going forward, if you ever have any questions about shipping costs, please contact us via email, phone, or live chat and we will be glad to look into your order and review all shipping options to try and save you money when possible! Again, we thank you for your order and if there's anything else I can help you with, please feel free to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 8, 2023

Hello Nick, Thank you for reaching out, and I do sincerely apologize for your order being cancelled. I spoke with our Customer Service manager, and it does seem that this was an error on our end. If you're still interested in placing the order, we're more than happy to assist. You can always place your order through our website, or reach out to our team via email, phone, or live chat and we will be ready to assist you. Our contact information can be found here: https://www.performbetter.com/contact-us Again, we certainly apologize and look forward to working with you soon! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]