Perform BetterReviews of performbetter.com

Response from Perform BetterDec 14, 2016

Hi Victor, Thank you for your feedback, and I can certainly look into this for you. Our goal is to provide our customers with fair and accurate shipping charges for their orders. I was able to take a look at your order, and calculate the shipping cost with our UPS account. Based on the ship to location and the weight of the package, the $9.95 shipping cost you were assessed is accurate. However, I will also follow up with you through email regarding this in more detail regarding this. Also, my contact info is listed below, if you would like to reach out to me directly. As always, we truly appreciate your business! Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterDec 14, 2016

Hi Mike, Thank you for your feedback, and I can certainly look into this for you. Our goal is to provide our customers with fair and accurate shipping charges for their orders. I was able to take a look at your order, and calculate the shipping cost with our UPS account. Based on the ship to location and the weight of the packages, the $15.56 shipping cost you were assessed is actually less than what we were billed for by UPS. However, I will also follow up with you through email regarding this in more detail regarding this. Also, my contact info is listed below, if you would like to reach out to me directly. As always, we truly appreciate your business! Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterDec 6, 2016

Hello- I apologize for the inconvenience. We do appreciate the feedback and will definitely look into making that change on the website. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better [email protected] 1.800.556.7464 x140

Response from Perform BetterNov 30, 2016

Hi Barbara, Thank you for order, and we appreciate your feedback. Pricing is always something we're happy to work with our customers on. If you have a wish list of items you're interested in, you can certainly request a price quote by calling in to our office at 1-800-556-7474, by email to [email protected], or by the Live Chat feature on our website. Our reps can quote you on those items, as well as find the cheapest shipping method for your potential order. As always, we thank you for your business! If you have any questions or need assistance, please feel free to contact me. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterNov 30, 2016

Hello Franco, Thank you for your order and we appreciate your feedback. We strive to provide to make our customers shopping experience as easy and efficient as possible. I hope that is what you experienced when placing your order, and if you have any suggestions for improvement, we're happy to hear them. As always, we thank you for your business. If you have any questions or need assistance, please feel free to let me know. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterNov 28, 2016

Hi Art- I apologize that the band selection was confusing to you. I will definitely look into this and make it easier to understand. Again, sorry for the inconvenience. Nick Stebenne Website Management M-F Athletic/Perform Better [email protected] 1.800.556.7464 x140

Response from Perform BetterNov 28, 2016

Hi Sandra- I apologize for the issue with the free shipping offer. Unfortunately, because of the nature of our business, certain weight equipment is excluded from the promotion. The items that qualify are labeled in red font "Free Shipping orders over $49". I will also send you an email to help explain this in more detail. Again, sorry for the inconvenience. Nick Stebenne Website Management M-F Athletic/Perform Better [email protected] 1.800.556.7464 x140

Response from Perform BetterNov 10, 2016

Hello Linda, We appreciate your feedback, and I do apologize that you have experienced some difficulties with your past orders. I will certainly pass this on to our warehouse manager, and use this to help improve our processes for fulfilling future orders. will also follow up with you through email with more detail. As always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]