Perform BetterReviews of performbetter.com

Response from Perform BetterSep 12, 2023

Hello Sierra, Thanks so much for reaching out and for your order. When checking out, it is noted when selecting a shipping method, that the total shown does include any applicable fees for heavy/oversized items is included. That said, I do understand how that could be unclear when continuing the checkout process, so I'll certainly pass along this concern to our web manager to review. If there's anything else we can assist you with, please feel free to contact us via email, phone, or live chat and we will be glad to help! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 21, 2023

Hello Zachary, Thanks so much for your order and for reaching out to us. I apologize for the inconvenience regarding the shipping costs. Like many other companies, we are experiencing extremely high freight charges that we are hoping will lower over time. We always strive to provide the most accurate and fair shipping costs on all orders we ship out to our customers. I did review your order and checked with our carriers to confirm the shipping cost, and the rate you received is accurate based on the weight, amount of packages, and ship to location. However, we're always happy to help when we can! I do see that you were able to take advantage of a 15% off promo code, so I'll go ahead and have $15 of your shipping cost refunded back to your original payment method. I'll have our returns department take care of that, and you'll see that refund post back in the next few business days. Going forward, if you ever have any questions about shipping costs, please contact us via email, phone, or live chat and we will be glad to look into your order and review all shipping options to try and save you money when possible! Again, we thank you for your order and if there's anything else I can help you with, please feel free to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 15, 2023

Hello Brian, We appreciate you ordering from us and also the feedback regarding your experience, and will forward this to our web manager. We have noticed that sometimes when customers have reported issues on our site, it has been due to data clutter from cookies and cache on web browsers like Chrome, Safari, Firefox, etc. This either slows down websites or blocks certain pages. A suggestion would be trying to clear your browser data and see if that helps fix the issues moving forward. If you ever have any questions with the ordering process please contact us via email, phone, or live chat and we will be glad to help in any way we can. We apologize and appreciate your patience, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 8, 2023

Hello Jodi, Thanks so much for your order and for reaching out to us. I apologize for the inconvenience regarding the shipping costs. Like many other companies, we are experiencing extremely high freight charges that we are hoping will lower over time. We always strive to provide the most accurate and fair shipping costs on all orders we ship out to our customers. I did review your order and checked with our carriers to confirm the shipping cost, and the rate you received is accurate based on the number of packages, their individual weight/dimensions, and ship to location. Going forward, if you ever have any questions about shipping costs, please contact us via email, phone, or live chat and we will be glad to look into your order and review all shipping options to try and save you money when possible! Again, we thank you for your order and if there's anything else I can help you with, please feel free to reach out. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJun 12, 2023

Hello Marlon, Thank you for reaching out. I do see that our team was assisting you with a return of your recent order and helped in placing a new order for a replacement item you were looking for. Regarding the return - I do see that we received that item back, and the refund of $43.50 was processed for you today. You can expect to see that post back onto your credit card in the next few business days. If there's anything else we can assist you with, please contact us via email, phone, or live chat and we will be glad to help in any way we can. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJun 2, 2023

Hello Jo, Thanks so much for your order, and I apologize that one of your Pilates Rings arrived to you in that condition. It seems like there must have been an issue with it's manufacturing. I'll go ahead and have a replacement shipped out to you at no charge. You can expect the new ring to be shipped out by Monday of next week, and delivery in about 2-3 business days from that point. If there's anything else I can assist you with, please don't hesitate to ask. Thank you again and we appreciate your business! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]