Perform BetterReviews of performbetter.com

Response from Perform BetterAug 3, 2017

Hi Paula, We appreciate your feedback, and I do apologize that you experienced difficulty ordering on our Perform Better website. We will certainly use this review to help develop improvements that will make our site more efficient for our customers. As always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 3, 2017

Hello Richard, Thank you for your feedback, and I can certainly look into this for you. Our goal is to provide our customers with fair and accurate shipping charges for their orders. Based on the ship to location and the weight of the package, the $9.95 shipping cost you were assessed is accurate. The items you did purchase were part of our Summer Sale, so you did take advantage of our best pricing of the year. As always, we truly appreciate your business! If there's anything else I can assist you with, my contact information is below, or you can reply here. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 3, 2017

Hello John, We appreciate your feedback, and I do apologize that you experienced difficulty ordering on our Perform Better website. We will certainly use this review to help develop improvements that will make our site more efficient for our customers. As always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 3, 2017

Hi Brett, Thank you for your feedback, and I can certainly look into this for you. Our goal is to provide our customers with fair and accurate shipping charges for their orders. Based on the ship to location and the weight of the package, the $9.95 shipping cost you were assessed is accurate. The items you did purchase were part of our Summer Sale, so you did take advantage of our best pricing of the year. As always, we truly appreciate your business! If there's anything else I can assist you with, my contact information is below, or you can reply here. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJul 26, 2017

Hi Shannon, Thank you for your feedback, and I can certainly look into this for you. I was able to pull up your order and customer account, and I see that you attended our 3 Day Summit in Providence - are you referring to the discount code attendees received? If so, you would've been able to enter that code during check out on our site. I'll be able to apply that to this new order for you, and I'll reach out to you separately with more detail. As always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJul 18, 2017

Hi John, Thank you for your feedback, and I can certainly look into this for you. Our goal is to provide our customers with fair and accurate shipping charges for their orders. However, it looks like our rep Jamie was able to provide a discount off of the order and shipping charge you were assessed. If there's anything else I can assist you with please let me know! My contact info is listed below, if you would like to reach out to me directly. As always, we truly appreciate your business! Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]