Perform BetterReviews of performbetter.com

Response from Perform BetterAug 12, 2014

Hi Jeffrey, Thank you for shopping with us. We appreciate your business and are sorry you feel that you were taken advantage of. The Free Shipping promotion applies to orders over $50 and is valid for select products only. Two of your items did not qualify for the promotion and you were charged shipping on those items only. The other items did qualify and you were not charged shipping. If you would like to discuss this further please give us a call at 888-556-7464. Thanks, The Perform Better Team

Response from Perform BetterAug 4, 2014

Hi Jacob, Thank You for shopping with us, we value your business and feedback. I do apologize for the inconvenience on your order, and I look forward to working with you to resolve this. I show we did lower your shipping charge to $7.50, and I will be contacting you directly this afternoon to discuss further. If you would like to contact us about this matter anytime, you can reach us at 800-556-7464. Thank you again, Perform Better Team

Response from Perform BetterJul 15, 2014

Hi Joseph, Thank You for shopping with us. We have reviewed your order and see the only thing that was added that you would have not seen until you signed in was tax as there is no way to determine this until we find out where the order is shipping. If you would like to discuss this further please give us a call at 888-556-7464. Perform Better Team

Response from Perform BetterMay 19, 2014

Hi Tyler, Thanks you for shopping with us. We are sorry you had an issue with the site. After some testing we can confirm that forgot password does work in Google Chrome and that this has never been an issue. Also, there is a link to create a separate shipping address during the checkout process so we are not quite sure what happened. Please give us a call at 888-556-7464 as we would like to here more from you on your experience with our site so that we can make improvements to better serve our customers.