customer
Website is extremely dated and annoying…
Website is extremely dated and annoying to use.

Functional training & rehab equipment and training info covering balance and stabilization, plyometrics, speed and agility, strength and conditioning, body weight training and more!SHOP OUR WEBSITEUPCOMING SEMINARSTRAINING ZONEFACILITY DESIGN
Perform Better (performbetter.com) has 6,839 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Personal Care · West Warwick, Rhode Island
Excellent
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Excellent
Showing 253 reviews with 2 stars · Clear filters
customer
Website is extremely dated and annoying to use.
customer
I was hopeful about your cyber Monday sale but was pretty disappointed that the free shipping didn’t apply to most of what I was hoping to buy. I still came up with $80 worth of items but then when I went to pay the site kept having errors. I gave up after a number of tries. This morning I decided to try again but the sale was gone. In the end I only ordered what I needed and looked else where for other stuff.
customer
Using the free shipping promo code was not intuitive. Couldn't apply the promo code on the first page of check out. Only found it on the last page after I had altered my order many times. Website is not easy to navigate through different options of the same product.
Tom
Hi: Perform Better has two products on its website: (a) The First Place Safety Toner and (b) the First Place Safety Toner Pro, which seem to have the exact same description and are indistinguishable (to me) from the posted pictures. The only difference appears to be price. I've used this product for years and need replacement. Hopefully what I ordered is the same quality/strength as what I have (and not lower quality). Best Regards, Tom
customer
Love the products I use from Perform better but the online process is not the best.
customer
Website has been glitchy for days at checkout. Finally was able to get my order placed but was not a pleasant experience.
customer
Shipping charges where not acurate.
Justin D.
Your website lists shipping costs in several separate places and it showed me a cost of $50ish, but then also said due to the nature of the order (bumper plates) the shipping would actually be $200ish, with faster options up to about $350. But then in the totals at checkout it showed the shipping cost of around $50, and then on the “Order Confirmation” page it AGAIN showed shipping cost as only $50. Lo and behold the order goes through and the email says I have now been charged over $200 for shipping… 2 stars here and not 1 star bc I WAS warned, but PLEASE fix your shipping cost calculation code to reflect accurate totals at Order Confirmation. Not hard - Engineering can knock it out in a day, it just needs prioritization. You can Perform Better, I know you can.
Response from Perform BetterSep 13, 2023
Hi Justin, Thanks so much for reaching out and for your order. When checking out, it is noted when selecting a shipping method, that the total shown does include any applicable fees for heavy/oversized items is included. That said, I do understand how that could be unclear when continuing the checkout process, so I'll certainly pass along this concern to our web manager to review. If there's anything else we can assist you with, please feel free to contact us via email, phone, or live chat and we will be glad to help! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]