Ben P.
Customer Service? They have never heard of it
I ordered an item that was supposed to include an instructional DVD. I contacted the company via email asking for them to send the missing item. I received no response. Once I received the item in my hands I decided I would prefer the slightly smaller model. I again contacted them for a return authorization so I can exchange the item for another they have on their site. It had been 3 business days have not yet received a response. I guess that they are happy to have my money and do not want repeat business. I guess I am stuck without an item that I paid for (DVD) and will have to make due with an item that I really do not want. I will not be shopping with them again.
Response from Perform BetterMay 27, 2016
Hi Ben, we're sorry to hear that. A member of our team actually did respond to your email on 5/24 to assist you. We will be sure to get this taken care of today for you. Again, we apologize for any inconvenience this may have caused.