Perform BetterReviews of performbetter.com

Response from Perform BetterApr 22, 2019

Hello Anthony- Thank you for contacting us. We appreciate the feedback and I understand your concern about the free shipping offer. I was able to look into this further and the equipment package that you ordered does not qualify. I do apologize, but since this this is already heavily discounted with package pricing ( $130 in savings), we are not able to add additional free shipping to your order. Anyway, I will also reach out to you via email just in case you don't receive this message. Please let me know if you have any questions or concerns. Thanks, Nick Stebenne Website Management 1.888.556.7464 x 140 [email protected]

Response from Perform BetterMar 27, 2019

Hello Ben! Thank you for your feedback. Our goal always is to provide our customers with fair and accurate shipping charges for their orders. Currently ground shipping charges for contiguous USA orders totaling $75.00 or less is $9.95. Ground shipping charges for contiguous USA order totaling over $75.00 is 15% of your order total. We are working on a more accurate system but for most situations, this is more beneficial to the customer. Anyway, if there are any questions about shipping rates, please call us at 1-888-556-7464 and we can certainly try to help as much as possible. Thanks, Nick Stebenne Website Management 1.888.556.7464 x 140 [email protected]

Response from Perform BetterMar 6, 2019

Hello Ben! I apologize about the shipping. Currently ground shipping charges for contiguous USA orders totaling $75.00 or less is $9.95. Ground shipping charges for contiguous USA order totaling over $75.00 is 15% of your order total. We are working on a more accurate system but for most situations, this is more beneficial to the customer. Anyway, if there are any questions about shipping rates, please call us at 1-888-556-7464 and we can certainly try to help as much as possible. Thanks, Nick Stebenne Website Management 1.888.556.7464 x 140 [email protected]

Response from Perform BetterFeb 19, 2019

Hello Jenny- I do apologize for the issue you had with the gift certificate. This is a very rare situation and we are looking into what caused the email to not reach you. I checked our system and it does show that the gift card was sent out on 2/15. Anyway, my colleague Tia told me that you both talked and she was able to resolve the situation. Please let me know if you have any other questions. My apologies again, Nick Stebenne M-F Athletic/ Perform Better Website Management [email protected] 1.888.556.7464 x 140

Response from Perform BetterJan 2, 2019

Hello Adam! I do apologize for the issue you had during check out. However, I did notice that the order went through our system fine. If you could let me know the problem you had with registering for the seminar, I can definitely look into it for you. Again, I apologize for the inconvenience. Thanks, Nick Stebenne Website Management M-F Athletic/ Perform Better 1.888.556.7464 x140 [email protected]

Response from Perform BetterDec 12, 2018

Hello! Thank you for the feedback and I apologize for the issues you had. I will definitely check with our shipping department and make sure this doesn't happen again. I will email you separately to hopefully resolve the matter. Anyway, please let me know of any questions. My contact information is listed below. Thanks, Nick Stebenne Website Management 1.888.556.7464 x 140 [email protected]

Response from Perform BetterDec 5, 2018

Hello! I apologize for any confusion. The State of California's Proposition 65 requires all businesses to provide warnings to residents of CA. If you have questions, please click this link. https://www.p65warnings.ca.gov/ Thanks, Nick Stebenne Website Management Perform Better/ M-F Athletic 888-556-7464 x 140 [email protected]