Perform BetterReviews of performbetter.com

Response from Perform BetterNov 25, 2019

Hi Carol, I do apologize for the issue with your order. It appears that a computer glitch caused the cancellation on our end. I would be happy to upgrade your shipping, at no additional cost, to have it delivered to you tomorrow as well as extend a 25% discount on the item to make up for the inconvenience. I will reach out to you via email to confirm that you're still interested and get this taken care of for you! Please don't hesitate to contact me directly if there is anything I can help with. Thank you! Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterNov 25, 2019

Hi Alex, Thank you for contacting us. We appreciate the feedback and I understand your frustration about the website performance. We’ve recently had some great reviews on the ordering process so I'm not sure what is causing the issue. I did some digging around and found out that this is sometimes caused by browsers ( i.e. Chrome, Safari, Firefox, etc.) Any kind of browser maintenance or updates can slow down websites for a short period of time. To help with this, you may want to try clearing your browsing data. That usually does the trick. Anyway, if this ever happens again, please don't hesitate to call me directly and I'll be happy to help put through your order. Your order is shipping out today and will arrive tomorrow! Also, I will contact you via email just in case you miss this response. My apologies, Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterSep 6, 2019

Hi Monica, I reviewed your account and the most recent order I came across was back in July. If you're referring to the Medicine Ball Rack, I do apologize that it arrived damaged but we did happily process a full refund for the item back on July 15th. If there is an issue with a different product on that order, please contact me and I will be happy to resolve that for you! If you have any questions or concerns, please let me know. My contact information is listed below. Thank you, Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterAug 29, 2019

Hi Michael, First, I'd like to thank you for the business. More importantly, I'd like to apologize for the trouble you're experiencing with the rack you purchased. We stand by our products here at Perform Better and will be happy to resolve this issue for you. I will follow up with you via email to go over some options and get you taken care of! Please don't hesitate to reach out if there is anything I can assist you with! Thank you, Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterAug 13, 2019

Hi Lisa, We appreciate the business and I apologize for the inconvenience. In the future, if you're not happy with the shipping cost you see listed on the website, please give us a call so we can explore other options to help lower that cost for you! If you have any questions or concerns, please let me know. My contact information is listed below. Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterJul 2, 2019

Hello Frederica! First, I'd like to thank you for the business. More importantly, I want to apologize for the inconvenience you had while ordering on our website. I'll continue to do some testing but everything seems to be working fine on our end. I recently checked our PayPal option and we have been receiving payments on a regular basis. . As far as shipping, ground shipping charges for contiguous USA orders totaling $75.00 or less is $9.95. Ground shipping charges for contiguous USA order totaling over $75.00 is 15% of your order total. This usually works out best for the customer, but we are in the process of working on real time shipping charges. Anyway, we just sent out a limited time Free Shipping promotion. I was able to apply that to your order so we removed the $9.95 shipping. Hope that helps! I'll also send you an email just to make sure you received this reply. If you have any questions of concerns, please let me know. My contact information is listed below. Thanks, Nick Stebenne M-F Athletic/ Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterMay 20, 2019

Hello Tokkie- We appreciate the business and I apologize for the confusion. Anyway, the travel stick (red) is 18" and not 17". Also, I'm not sure about the image. When you click on the 18" button, the corresponding image shows up on the screen. In this case it is the red style. Anyway, I was able to confirm your order and we are shipping out the 3- 18" Red Travel Sticks today. You should have them either tomorrow or Wednesday. Please contact me directly with any questions or concerns. Thanks, Nick Stebenne M-F Athletic/ Perform Better 1.888.556.7464 x 140 [email protected]