Perform BetterReviews of performbetter.com

Response from Perform BetterApr 9, 2020

Hi Diane, Thank you for your order! What you're seeing is a pre-authorization which is just the banks communicating to be sure the funds are available. That is 100% necessary in order for the website to process your order. We don't actually withdraw the funds until the order ships so what you were told is correct! Thanks, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161

Response from Perform BetterApr 1, 2020

Hi Krista, Thanks for reaching out. We normally receive positive reviews with regards to our checkout process, but as you can imagine, we are receiving a high volume of traffic on our website. This seems to be slowing down the site during peak hours. I do apologize on the inconvenience. We appreciate the business and if you have any questions, please let me know. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterMar 16, 2020

Hi Vicki, I apologize for the trouble with your recent order. I did look into it and confirmed that your order has been canceled. Sincerely, Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterMar 3, 2020

Hi Kaitlyn, It seems like there might be some misunderstanding. UPS has noted that this package was refused by the receiver so it is being returned to us. We can either reship the order or process a refund, whichever you'd prefer. I will reach out to you via email to go over this! Thank you for bringing it to our attention! Sincerely, Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterDec 2, 2019

Hi Brandon, Thank you for the feedback. I apologize for the inconvenience you experienced with our website. We’ve recently had some great reviews on the ordering process so I'm not sure what happened there. Some items are listed as "call for pricing", simply because we would need specific information from you to provide an accurate price and/or shipping quote. With a quick phone call, we're able to get those items priced within 24 hours, if not, immediately! I am happy to hear that you enjoy our minibands and can now take advantage of our free shipping promotion! Please don't hesitate to contact me directly if there is anything I can help with. Thank you! Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]