Perform BetterReviews of performbetter.com

I placed an order twice in the last month. First one never showed up and they blamed me. Second time I had it shipped general delivery to the local post office. Ive been traveling for 16 months and do this a lot. Plus we have online businesses, so we’re competent even though we’re 56. But it went to my billing address. Again they blamed me. I never had this issue before and everything we buy we do general delivery. However she said the new site will fix all the problems they’ve been having and I said so you admit you’re having issues. Her response, no. They did refund shipping on my order. I hope it just finds me somehow. Idiots.

the website is HORRIBLE. it wouldn't let me order on my phone. no promo codes would work. i finally switched to my laptop it let the promo code go but only after spinning for 10 minutes. then every time i entered a screen it would take me to weird screen so i was unable to see if i actually placed an order until i talked to a rep.

It's been years since I've had to deal with a website this slow and cumbersome, years since I've had to go do something else in another room to resist the urge to just give up waiting for the site to respond. The frustration in dealing with this site is only exceeded by my frustration with my gym that the band I ordered is always disappearing, so I had to buy my own.

I like the selection of equipment but the prices could be a little better I think. Also, I don't know why it says "Free shipping on orders over $59" on the website. I just ordered $200 worth of equipment and the shipping charges were $30! That was misleading.

The website is being very difficult. I placed an order on 9/6, checked out as a guest. Never received anything. Contacted PB via email, never received a response. When I went to reorder, I made sure to create an account. The site was extremely difficult and would not properly set up shipping vs. billing addresses. They were still wrong, when I finally gave up and just checked out. Not sure that I will place an order again.

Initial calculation of my total charge including shipping was very different from the final one. I got approved for the initial amount but then couldnt order all I needed to order because my final total was more than 10% more....had to delete an item in order to make an order and couldnt get all that I needed to purchase.

Customer service is hit or miss. Erica was rude, condescending, and uninformed.

I did not see the model advertised in your catalogue on your website. It looks completely different from #8528 advertised in your company catalogue with the key code # 061708. If its not according to the stated Key code #, I will have to return it. The one in the catalogue has more stability, safer and seems more durable.