Perform BetterReviews of performbetter.com

Response from Perform BetterMay 26, 2020

Hi Alex, Thanks for reaching out. I do apologize on the lack of communication. It's been a bit challenging with controlling stock availability due to the increased demand for home-gym equipment. It looks like my co-worker, Kaitlin, has switched you into a different style of dumbbells that will be available to ship in about 2 weeks. Again, my apologies for the inconvenience! If there is anything I can help with, please don't hesitate to reach out! Thank you, Tia Wilkinson Customer Service MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterMay 26, 2020

Hi Max, Thanks for reaching out. I just reviewed your order and 3 out of the 5 items you had ordered, have a surcharge as they are heavy and/or over-sized. Each individual item does reflect the added surcharge amount right above the "add to cart" button as well as an explanation under the details on the product page. I do apologize for any confusion regarding shipping costs. If you have any questions, please don't hesitate to contact me directly as I will be happy to help! Thank you, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterApr 29, 2020

Hi Nathan, Thanks for reaching out. I do apologize on the lack of communication. During this time, we are shipping out orders as quickly as possible but its taking 2-3 business days to leave our warehouse. It's been a bit challenging with controlling stock availability. We also have limited our warehouse staff to allow for proper social distancing and our sales and customer service teams are working diligently from home to keep up with all the requests for home gym equipment. As far as your order, this is expected to ship out today. You will receive an email with the tracking information shortly. Thanks again for ordering with us and if you have any questions or concerns, please let me know. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterApr 13, 2020

Hi Steven, Thanks for reaching out. I do apologize for the inconvenience. I just checked on your order and the barbell should ship out either today or tomorrow. It only takes a few days to reach PA, and we will send you an email with the tracking information once it leaves our warehouse. At this time we are shipping out orders as quickly as possible but its taking a little longer than usual to leave our warehouse. We also have limited our warehouse staff to allow for proper social distancing and our sales and customer service teams are working diligently from home to keep up with all the requests for home gym equipment. Thanks again for ordering with us and if you have any questions or concerns, please let me know. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterApr 10, 2020

Hi Maria, Thanks for reaching out. I do apologize on the lack of communication. During this time, we are shipping out orders as quickly as possible but its taking 2-3 business days to leave our warehouse. It's been a bit challenging with controlling stock availability. We also have limited our warehouse staff to allow for proper social distancing and our sales and customer service teams are working diligently from home to keep up with all the requests for home gym equipment. As far as your other dumbbells, unfortunately they are on back order for another 4 weeks or so. You will receive an email once these ship out. Thanks again for ordering with us and if you have any questions or concerns, please let me know. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterApr 10, 2020

Hi Corina, Thanks for reaching out. I do apologize on the inconvenience. During this time, we are shipping out orders as quickly as possible. We have limited our warehouse staff to allow for proper social distancing and our sales and customer service teams are working diligently from home. Anyway, if you do want to cancel your order, we fully understand. Just let me know what you decide. My direct contact information is listed below. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]