Perform BetterReviews of performbetter.com

Response from Perform BetterOct 19, 2020

Hi Edward, Thanks for reaching out. I apologize for the inconvenience you experienced. Our website does not automatically default to free ground shipping at the checkout screen because we offer a ton of shipping methods and give our customers the option to choose. As long as the "free ground shipping" method is selected at the checkout screen prior to finalizing the order, the shipping fee is waived. If, for any reason, a customer of ours had overlooked that, we would be more than happy to fix it once it came through on our end! If we're offering a promo, we sure will stand by it! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterOct 9, 2020

Hi Herb, Thank you for contacting us. What you're seeing on your account is just a pre-authorization which is our bank communicating with yours to be sure the funds are available. That is necessary for the website to process your order. We don't actually withdraw any funds until the order ships so technically, you have not yet been charged. We do our best to send out any backorder notifications as quickly as possible which is typically within 24-48 hours. The item is due back into stock in about 2-3 weeks. If you'd like to keep it on order, we will get that out to you as soon as possible. If you prefer to cancel or would like to make any changes, please let me know. Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterAug 13, 2020

Hi Michelle, Thanks for contacting us. It does appear that your order was placed twice on the website. My apologies for any confusion as well as the inconvenience. I've already reached out to UPS to have the duplicate order returned back to us and we will process a refund. If you have any questions and/or concerns, please don't hesitate to contact me directly! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJul 29, 2020

Hi Zena, I apologize for any inconvenience experienced on our website. A promo code is only required to be entered once when prompted. I will send you an email to find out which promo code you were attempting to use and will be happy to honor that for you! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJun 18, 2020

Hi Ben, I'm sorry to hear that. Did you reach out to let us know that one out of the two bands was missing? I don't see any notes on your account. On our end, it does show that both bands shipped but if one of them was not included, we'd be more than happy to reship it for you! We just need to know which one. I will send you a quick email and confirm so we can get that taken care of. Thank you, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJun 16, 2020

Hi Anthony, Thanks for reaching out. I do apologize for the delay with your order. The Gymwipes are currently on backorder with the manufacturer due to the high demand as a result of the pandemic. We've sent you several emails to provide updates along the way so my apologies if you haven't been receiving those. Also, please note that you have not and will not be charged for the wipes until they ship out so you can cancel at any time. I will follow up with another quick email to confirm whether or not you'd like to keep the wipes on order. Thank you, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJun 15, 2020

Hi Joann, Thank you for the feedback. I do apologize for the inconvenience with the shipping cost on your order. The reason there is an added handling fee is because you ordered weighted equipment (i.e. dumbbells). The handling fee is calculated based on the weight/dimensions of the specific item. I can assure you that we do not make money off of the shipping cost that is charged. If you have any questions, please do not hesitate to contact me directly! Thank you, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJun 1, 2020

Hi Robert, I apologize for any confusion with the checkout process. I will follow up via email to provide return instructions if you are interested in sending back what is not needed! Thank you, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]