Perform BetterReviews of performbetter.com

Response from Perform BetterOct 2, 2020

Hi Brian, Thank you for contacting us. We appreciate the feedback and I understand your frustration about the website performance. We’ve recently had some great reviews on the ordering process so I'm not sure what is causing the issue. Any kind of browser maintenance or updates may slow down websites for a short period of time. Anyway, if this ever happens again, please don't hesitate to call me directly and I'll be happy to help put through your order. My apologies, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterSep 30, 2020

Hi Lyndsey, Thank you for contacting us. We appreciate the feedback and I understand your frustration about the website performance. We’ve recently had some great reviews on the ordering process so I'm not sure what is causing the issue. I did some digging around and found out that this is sometimes cause by browsers ( i.e. Chrome, Safari, Firefox, etc.) Any kind of browser maintenance or updates can slow down websites for a short period of time. To help with this, you may want to try clearing your browsing data. That sometimes does the trick. Anyway, if this ever happens again, please don't hesitate to call me directly and I'll be happy to help put through your order! My apologies, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterSep 23, 2020

Hi Rachel, Thank you for your order! I understand that the shipping can seem high for such a small item but I can assure you that there is no mark-up on shipping. The actual shipping cost was higher than what the website had charged. We always use the most cost effective methods! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterSep 23, 2020

Hi Caren, Thank you for the feedback. I'd like to apologize for the trouble you experienced while checking out. I double checked your account and can confirm that only one order was placed! You can expect delivery this Friday. Again, my apologies for the inconvenience. Sincerely, Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterAug 24, 2020

Hi Suzanne, Thank you for your order! First, I'd like to apologize for the confusion. Your order total includes the cost of the item, a $15 handling fee and sales tax. I will send you a quick email with a breakdown for your records! If you have any further questions, please don't hesitate to contact me directly! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]