Perform BetterReviews of performbetter.com

Response from Perform BetterNov 8, 2018

Hi Paula! I do apologize for the inconvenience. The YBT Kit was on sale during our annual Summer Sale that ran from July through September. Throughout the year we do offer a bunch of "limited time only" promotions which we announce through email. I would recommend signing up to receive our emails so at least you'll be aware of the promotions. Anyway, I just checked your order and it looks like you did receive the 20% off making the Y-Balance Test Kit $279.96. If you have any other questions, please let me know. My contact information is listed below. Thanks, Nick Stebenne M-F Athletic/ Perform Better 800.556.7464 x 140 [email protected]

Response from Perform BetterOct 3, 2018

Hello Berley! I appreciate the feedback and do apologize for the shipping charges. The UPS fees are determined by weight and distance traveled. We are located in Rhode Island so shipping the FMS Test Kit to the west coast is quite costly. We continue to work with UPS on lowering these charges. Anyway, if you have any other questions, my contact information is listed below. Thanks, Nick Stebenne Website Management 1.800.556.7464 x 140 [email protected]

Response from Perform BetterSep 17, 2018

Hello Jared- Thanks for reaching out to us. We do appreciate any and all feedback from our customers. This helps us become better in what we do. Anyway, I was able to look into the surcharges more closely on you order. Because of the 105 lbs. of dumbbells, we have a surcharge in place to cover the additional shipping fees we are charged from the shipping companies. If you have any questions regarding this, please contact me and I'd be happy to go over this in more detail. My information is listed below. Thanks, Nick Stebenne Website Management 800.556.7464 x 140 [email protected]

Response from Perform BetterSep 6, 2018

Hello Mark! I thank you for the order and also appreciate the feedback. In regards to the addresses, you should be able to easily change the billing and shipping to a different locations. You have the option to edit, change, and add a new address. If you could email me the specific issues you were having, I will definitely look into it further. Thanks, Nick Stebenne Website Management 800.556.7464 x 140 [email protected]

Response from Perform BetterAug 30, 2018

Hello Brian, We appreciate your feedback, and I do apologize that you experienced difficulty ordering on our Perform Better website. We will certainly use this review to help develop improvements that will make our site more efficient for our customers now and in the future. As always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 23, 2018

Hello Alexis, Thank you for your feedback. On our Perform Better website, we're running our Summer Sale on select items - due to that, we don't have any promotional codes active right now. Taking a look at your order, the item you had purchased is part of that sale, so you did take advantage of that. Our goal is to provide our customers with fair and accurate shipping charges for their orders. Ground shipping charges for a contiguous USA order totaling over $75.00 is calculated by 15% of your order total (Example: If the order total is $105.65, then the shipping charge is $15.85). Due to the nature of the products we sell, a lot of which are heavy and over-sized, we've found that using this method typically comes back with an accurate shipping charge. That said, we're always happy and willing to work with our customers. To help, I'm happy have half of the $21 shipping cost credited back to you. If you have any specific questions regarding this, please feel free to reach out to me, as my contact info is below. As always, we thank you for your business! Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 8, 2018

Hello, I do apologize about the issue you had while logging in. We did launch a new, faster, and more advanced website in late January. With the launch, we were unable to bring over preexisting credentials. I'm not sure if you were trying to use your old login information, but with the new system requires you to create a new account. If that was not the issue please contact me and I'd be happy to help rectify the situation, as my contact info is below. As always, we thank you for your business! Marissa Larobina M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]