customer
You should offer more shipping options
You should offer more shipping options. I ordered 3 bands and the shipping is more than the bands themselves. If you had an offer via USPS that would have been a better experience.

Functional training & rehab equipment and training info covering balance and stabilization, plyometrics, speed and agility, strength and conditioning, body weight training and more!SHOP OUR WEBSITEUPCOMING SEMINARSTRAINING ZONEFACILITY DESIGN
Perform Better (performbetter.com) has 6,839 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Personal Care · West Warwick, Rhode Island
Excellent
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Showing 253 reviews with 2 stars · Clear filters
customer
You should offer more shipping options. I ordered 3 bands and the shipping is more than the bands themselves. If you had an offer via USPS that would have been a better experience.
customer
The test kit is completely overpriced for no reason and there are no codes for a discount on it.
customer
The website was incredibly slow and it took me 6 tries to check out.
Response from Perform BetterApr 24, 2019
Hello Rosy- Thank you for contacting us. We appreciate the feedback and I understand your frustration about the website performance. Our page-load times are considered extremely fast so I'm not sure what caused the issue . I did some digging around and found out that this is sometimes cause by browsers ( i.e. Chrome, Safari, Firefox, etc.) Any kind of browser maintenance or updates can slow down websites for a short period of time. Anyway, if this ever happens again, please don't hesitate to call me directly and I'll be happy to help put through your order. Also, I will also contact you via email just in case you miss this response. My apologies, Nick Stebenne Website Management 1.888.556.7464 x 140 [email protected]
customer
website is outdated
Response from Perform BetterJan 29, 2019
Hello Gabriel! Thank you for the feedback. We are always looking to enhance our customer experience. If you have suggestions or examples, please pass those along so we can make sure to take care of them. My direct contact information is listed below. Thanks, Nick Stebenne Website Management M-F Athletic/ Perform Better 1.888.556.7464 x140 [email protected]
customer
Site has great products available but always has poor details for items to be purchased. Usually has a lack of info about a product or service.
Response from Perform BetterJan 28, 2019
Hello Matt! I apologize for the inconvenience. Since switching over to a new e-commerce platform last February, we continue to build up our website with valuable product information and product reviews. As always, we welcome any questions via email or by calling 888-556-7464. Thank you for your concern and we appreciate the feedback. Regards, Nick Stebenne Website Management M-F Athletic/ Perform Better 1.888.556.7464 x140 [email protected]
customerN. A.
I couldn't order with my phone, as I would have preferred, as a new customer... it wouldn't go through. check the links
D. Schlenk owner Evolve Personal F.
Products are great but your checkout portal sucks. It kept giving me an error message that I was missing information even though all boxes were complete. This went on for 5 mins giving me a different error each time. This is not the first time this has happened and I was about to give up until my assistant took over and re-entered all the info to get it to finally work. I have on multiple occasions had this happen in which I got frustrated and just closed your site not completing the sale.
customer
website is slow. no explanations about stretch bands..it just saas strong, extra strong etc with no other guiding information.
Response from Perform BetterNov 15, 2018
Hello David! Thank you for the feedback and I apologize for the inconvenience. I was able to update the product description and make those changes to the website. Please let me now if the adding information helps. As far as the site speed, we haven't had any issues with this and it seems like everything is running as normal. I'm not sure if it has to do with your connection or not, but we will keep an eye on it throughout the day. Anyway, please let me know of any other concerns. Thanks, Nick Stebenne Website Management 800.556.7464 x 140 [email protected]