Perform BetterReviews of performbetter.com

Response from Perform BetterJan 28, 2021

Hi Edgar, We processed your refund back to PayPal on 1/26, the day you canceled your order. I apologize if it has not yet posted to your account. Typically a refund can take 1-7 business days to post. If you do not see it within the next few days, please feel free to contact me directly and I will be happy to look into it further! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJan 18, 2021

Hi Jeff, Thanks for reaching out! UPS charges a minimum of $9.95 no matter the weight and/or distance traveled. In this case, the actual shipping cost for your order was $18.17 so you actually paid a cheaper rate! Please be assured that we continue to search for ways to enhance our shipping process making it better for our customers. Also, we do offer PayPal as a payment option! My apologies if you missed it. In the meantime, if you have any questions, please contact me directly. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterDec 23, 2020

Hello Gaston, My apologies on the inconvenience. During processing the credit card was flagged and we were required to obtain a copy of this to protect you from fraudulent activity. If you have any questions, please let me know. My direct contact information is listed below. Sincerely, Nick Stebenne Website Management M-F Athletic / Perform Better 800-556-7464 x 140 [email protected]

Response from Perform BetterDec 22, 2020

Hi Allison, Thank you for contacting us. I'd like to apologize for the inconvenience. We did send the backorder notification within 24 hours to inform you so that if needed, alternate plans could be made. The item is in fact on backorder with an expected ETA of the beginning of January. We will keep the order open, unless you request otherwise, and ship them as soon as we can! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterDec 21, 2020

Hi Patrick, Thanks for contacting us. I understand the frustration with the flat rate shipping cost of $9.95 when it comes to lightweight bands. Unfortunately, UPS charges us a minimum of $9.95 no matter the weight of the product or distance traveled. In this case, shipping from Rhode Island to California will actually cost us more than the $9.95. Please be assured that we continue to search for ways to enhance our shipping process making it better for our customers. In the meantime, if you have any questions, please contact me directly. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterDec 10, 2020

Hi Adrian, Thanks for contacting us. I understand the frustration with the flat rate shipping cost of $9.95 when it comes to lightweight bands. Unfortunately, UPS charges us a minimum of $9.95 no matter the weight of the product or distance traveled. Please be assured that we continue to search for ways to enhance our shipping process making it better for our customers. In the meantime, if you have any questions, please contact me directly. I did make an adjustment to the shipping cost to help out! I will send over a revised order confirmation via email to cover this. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterDec 8, 2020

Hi Helene, Thank you for reaching out. First, I'd like to apologize for the inconvenience experienced with your recent order. When the order was placed on our website, the delivery method selected at checkout was the "Pick Up at our Warehouse in Rhode Island" method which is and was the only free shipping method available. This was also noted on the order confirmation email. During the Holiday Sale, our biggest sale of the year, we do not offer free shipping. The cheapest shipping method available for an order under $75.00 would have been UPS Ground at $9.95. If you'd like to reinstate your order, I'd be happy to waive the shipping fee to make up for the inconvenience and to try to make this experience better for you. I will reach out via email to go over this as well, just incase you miss my reply here. Please do not hesitate to contact me directly as I will be more than happy to help! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]