Perform BetterReviews of performbetter.com

Response from Perform BetterApr 22, 2021

Hi Natalie, Thanks for reaching out! My apologies- it seems as though that email was sent in error. Your order was received, processed and is shipping out to you today! If your cart is still showing items, please feel free to delete them. If you have any other questions or concerns, please don't hesitate to contact me directly! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterApr 21, 2021

Hi Arnold, Thanks for reaching out. First, I'd like to apologize if you were unhappy with your recent experience. If there is ever any concern regarding online shipping rates, it is best to give us a call so we can discuss other shipping options, beforehand. Our website automatically charges a flat rate of $9.95 on any order under $75.00 as UPS/Fedex charge a flat rate of $9.95, no matter the weight and/or distance traveled. We shipped the order on 4/13 with transit time from Rhode Island to California being 5 business days. I will follow up personally to see what we can do to make this experience better for you. In the meantime, if there is anything else I can help with, please feel free to contact me directly. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterApr 9, 2021

Hi John, I'd like to apologize for the inconvenience you experienced at checkout. I reviewed your account/order and everything looks great on our end! The order is being packed up and will be on its way shortly! You'll also be emailed a copy of the receipt as well as tracking information. If you have any questions, please feel free to contact me directly and I will be happy to help! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterApr 9, 2021

Hi Angie, Thank you for the feedback. I apologize for the trouble you experienced with our live chat feature. Your order has been processed and is shipping out today! If there is anything else I can help with, please feel free to contact me directly! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterMar 31, 2021

Hi Jason, I want to apologize if you had a bad experience with us. I will reach out via email to discuss what happened and see how we can make it better. Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterMar 8, 2021

Hi Kelli, Thank you for contacting us. What you're seeing on your account is a pre-authorization which is our bank communicating with yours to be sure the funds are available. That is necessary for the website to process your order. We don't actually withdraw any funds until the order ships or it is picked up. Regarding the handling fee, that has already been removed as you selected "pick-up" as the shipping method. My apologies for the confusion! If you have any other questions or if there is anything else I can help with, please don't hesitate to contact me directly! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterMar 5, 2021

Hi Michael, Thank you for reaching out. I'd like to apologize for the inconvenience of the item you ordered being out of stock. It is difficult to display stock availability on our website as some products are drop shipped from the manufacturer directly. For this reason, backorder notifications are sent out within 24 hours. This is something that we do take into consideration and hope to work on in the future! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterFeb 4, 2021

Hi Frank, Thanks for reaching out. We've sent you two emails on 1/28 and 2/2 informing you that the item is currently out of stock. As of right now, we are expecting to restock this item at the end of March. If you'd like to keep it on order, we will ship it as soon as possible. If you decide otherwise, please let us know so we can cancel the order and process a refund. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]