Perform BetterReviews of performbetter.com

Response from Perform BetterOct 18, 2019

Hi Scott, First, I'd like to thank you for the business. More importantly, I'd like to apologize for any inconvenience you experienced. It does look like a confirmation email was sent to you last night, 10/17 at 7:06pm which is the same email address you referenced here on your review. I will forward the email to you with a brief follow up. Anyhow, you're order has been processed and is shipping out to you today. You can expect to receive the shipment within 1-2 business days. If you have any questions or concerns, please let me know. My contact information is listed below. Thank you, Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterOct 3, 2019

Hi Cedrik, First, I'd like to thank you for the business. More importantly, I want to apologize for the inconvenience you had while ordering on our website. We continue to update the site to improve the experience of our customers. Regarding PayPal, the payment option was down on our website this past Monday, 9/30. Other than that, we are not aware of any issues with PayPal. I will follow up with you via email to gather more details so we can look into this further. Also, I will be emailing you a Perform Better Gift Card to use on a future purchase to make up for the inconvenience. If you have any questions or concerns, please let me know. My contact information is listed below. Thank you, Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterSep 30, 2019

Hi Emily, First, I'd like to thank you for the business. More importantly, I want to apologize for the inconvenience you had while ordering on our website. We continue to update the site to improve the experience of our customers. Our page load speed is typically as fast as most eCommerce sites; however, high traffic can cause it to slow down a bit. We did experience an issue with PayPal not working correctly over the weekend which forced us to disable it as a payment option until the issue was resolved. Your order is shipping out today via UPS and will be arriving tomorrow! If you have any questions or concerns, please let me know. My contact information is listed below. Thank you, Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterSep 24, 2019

Hi Celeste, First, I'd like to thank you for the business. More importantly, after reviewing your order, I was able to bring the shipping down to $7.95 for you, to help offset the order total. Your order will be shipping out today via UPS and you can expect to receive it there on Thursday. I will also follow up with a quick email! If you have any questions or concerns, please let me know. My contact information is listed below. Thank you, Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterSep 5, 2019

Hi Jose, We appreciate your business! Ground shipping charges for contiguous USA orders totaling over $75.00 is 15% of your order total. We are in the process of working on real time shipping charges but I can assure you that the 15% rate worked out in your favor as we were actually charged a higher rate to ship from our warehouse in Rhode Island to your location in California. If you decide to come back and order again in the future, please give us a call so we can explore other options to help lower that cost for you! If you have any questions or concerns, please let me know. My contact information is listed below. Thank you, Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterAug 6, 2019

Hi Chrissy, We appreciate the business and I apologize for the inconvenience. I'm not sure which codes you're referring to. During the Summer Sale, one of our biggest sales of the year, we don't run free shipping nor do we have any valid promo codes out there at the moment as products are already discounted up to 40%. As far as shipping, ground shipping charges for contiguous USA orders totaling $75.00 or less is a flat rate of $9.95. Ground shipping charges for contiguous USA order totaling over $75.00 is 15% of your order total. If you decide to come back and order again in the future, please give us a call so we can explore other options to help lower that cost for you! If you have any questions or concerns, please let me know. My contact information is listed below. Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterJul 30, 2019

Hi Aaron, First, I'd like to thank you for the business. More importantly, I want to apologize for the inconvenience you had while ordering on our website. We continue to update the site to improve the experience of our customers. Our page load speed is typically as fast as most eCommerce sites; however, high traffic can cause it to slow down a bit. As far as shipping, ground shipping charges for contiguous USA orders totaling $75.00 or less is a flat rate of $9.95. Ground shipping charges for contiguous USA order totaling over $75.00 is 15% of your order total. We are in the process of working on real time shipping charges but I can assure you that the 15% worked out in your favor as the actual shipping charge for your order was almost double! Anyway, you're order is shipping out of RI today via UPS and should be arriving on Monday August, 5th. If you have any questions or concerns, please let me know. My contact information is listed below. Tia Wilkinson M-F Athletic | Perform Better Customer Service Rep 1-800-556-7464 x161 [email protected]

Response from Perform BetterJul 10, 2019

Hello Andrew! First, I'd like to thank you for the business. More importantly, I want to apologize for the inconvenience you had while ordering on our website. We continue to update the site to improve the experience of our customers. Our page load speed is typically as fast as most eCommerce sites; however, high traffic can cause it to slow down a bit. If you have any questions of concerns, please let me know. My contact information is listed below. Thanks, Nick Stebenne M-F Athletic/ Perform Better 1.888.556.7464 x 140 [email protected]