Perform BetterReviews of performbetter.com

Response from Perform BetterJul 8, 2021

Hi Robert, Thank you for reaching out. As stated on our website, when shipping to the non-contiguous USA, shipping charges may be different than what you see as the defaulted pre-set shipping charge showing with your order. We enter the weight and dimensions of the shipment into our shipping software, take the best rate/carrier available and reach out within 24 hours for approval. I apologize that the shipping rate was higher than you expected. Shipping to Hawaii is rather expensive! If there is anything I can help with in the future, please don't hesitate to contact me directly! Sincerely, Tia Wilkinson MF Athletic/Perform Better Customer Service Rep. 800-556-7464 ext 161 [email protected]

Response from Perform BetterJun 17, 2021

Hi Marguet, Thanks for reaching out. I just tracked your order and it shows that it is still in transit with Fedex. The package has apparently run into a delay which we unfortunately, have no control over. We ship out of Rhode Island so transit time to reach you is typically a week but with the delay, it is taking a bit longer. I will follow up via email with the tracking information! Please do not hesitate to contact me directly if you have any questions as I will be happy to help! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJun 15, 2021

Hi Sherri, Thanks for reaching out. I'd like to apologize for the inconvenience. We do our best to send out backorder notifications as soon as possible. The original ETA provided was 6/22 but the item came back into stock a bit earlier than expected and is actually shipping out to you today! You'll receive a shipment notification via email later on this evening. In the meantime, if there is anything else I can help with, please don't hesitate to contact me directly! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected] UPDATE- Hi Sherri, I just tracked your package and it looks like it is out for delivery today! It appears to have been delayed with Fedex which is, unfortunately, out of our control. If, for some reason, the package does not show up today- please let me know so I can look into for you!

Response from Perform BetterJun 14, 2021

Hi Mark, Thank you for contacting us. We appreciate the feedback and I understand your frustration about the website performance. We’ve recently had some great reviews on the ordering process so I'm not sure what is causing the issue. I will be sure to pass this along to our web team to see how we can improve the process! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJun 11, 2021

Hi Nicholas, Regarding the handling fee, that has already been removed/refunded as you selected "pick-up" as the shipping method. My apologies for the confusion! If you have any other questions or if there is anything else I can help with, please don't hesitate to contact me directly! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterMay 28, 2021

Hi Leslie, Thank you for contacting us. I just reviewed your order and it appears that item 1455-10 was ordered which is a set (pair) of 5lb cuffs for a total of 10lbs, as stated on the website. I do apologize for any confusion! However, we have a note in our system that you'll be sending these back in exchange for item 1456-10 which is one 10lb cuff and we'll cover shipping on that new order for you! If there is anything else I can help with, please don't hesitate to contact me directly and I will be happy to help. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterMay 26, 2021

Hi Jodi, Thank you for contacting us. We appreciate the feedback and I understand your frustration about the website performance. We’ve recently had some great reviews on the ordering process so I'm not sure what is causing the issue. I will be sure to pass this along to our web team to see how we can improve the process! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterMay 12, 2021

Hi Carrie, Thanks for contacting us. I understand the frustration with the flat rate shipping cost of $9.95 when it comes to lightweight bands. Unfortunately, UPS/Fedex charges us a minimum of $9.95 no matter the weight of the product and/or distance traveled. Please be assured that we continue to search for ways to enhance our shipping process making it better for our customers. I did make an adjustment to the shipping cost to help out! I will send over a revised order confirmation via email to cover this. The NSCA promotional code did not carry over on the order- not to worry! I went ahead and manually added it to the order. In the meantime, if you have any questions, please contact me directly. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]