Perform BetterReviews of performbetter.com

Response from Perform BetterSep 22, 2021

Hello Mary, I apologize for the issues you had with PayPal. We have been in contact with them directly and they are working on fixing the connection. We are told that this should be fixed soon. We apologize for the inconvenience. If you have any questions, please contact me directly. Thanks, Nick Stebenne Website Management Perform Better/M-F Athletic 1.888.556.7464 x 140 [email protected]

Response from Perform BetterSep 20, 2021

Hello Mark, I apologize for the inconvenience. After reviewing the order I noticed that there was some issue with the shipping of you package. It looks as though my colleague Emma was in contact with you about the delay in transit. We were able to ship this out right away; however, once the package leaves our warehouse there is little or no control of exactly when it will be delivered. We do offer guaranteed services but they are a bit more costly. Anyway, we do appreciate you ordering from us and in the future, if you need something right away, please contact me directly and I'd be happy to process the order for you. Again, my apologies. Thanks, Nick Stebenne Website Management Perform Better/M-F Athletic 1.888.556.7464 x 140 [email protected]

Response from Perform BetterAug 30, 2021

Hello Steph. Thanks for reaching out to us. I just checked on your order and it is currently at the Goodyear UPS facility in AZ. Shipping from our warehouse to your location takes 5-7 business days so you should receive that in the next day or two. You should have received an email with tracking information, but I willI resend that to you in a separate email. My apologies on the miscommunication. We truly appreciate the business and if you have any questions, please reach out to me directly. Nick Stebenne Website Management Perform Better/M-F Athletic 800.556.7464 x 140 [email protected]

Response from Perform BetterAug 18, 2021

Hi Michele, My apologies on the shipping issues. I just confirmed that we shipped this order out on 8/10. After tracking the package, it looks like FedEx has it listed as "delayed" and updated the delivery for Thursday 8/19. (Tracking: 282414921304) Unfortunately we do not have any control over transit times. If you have any other questions, please feel free to reach out to me directly. Sorry for the inconvenience, Nick Stebenne Website Management 1.800.556.7464 x 140 [email protected]

Response from Perform BetterAug 9, 2021

Hi Cameron, Thanks for contacting us. I understand the frustration with the flat rate shipping cost of $9.95 when it comes to lightweight bands. Unfortunately, UPS/Fedex charges us a minimum of $9.95 no matter the weight of the product and/or distance traveled. In the future, if you give us a call before placing the order, we can go over some other shipping options along with costs and transit times. Please be assured that we continue to search for ways to enhance our shipping process making it better for our customers. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterAug 2, 2021

Hi Jessica, I apologize for the inconvenience you experienced with trying to place your order. I just reviewed the order and it looks like receiving Summer Sale pricing saved you $98.00 which is more than the free shipping promotion would have saved you! We wouldn't have been able to combine both so I do apologize if there was any confusion. If you have any other questions, please do not hesitate to contact me directly and I will be happy to help! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJul 20, 2021

Hi Casey, I apologize for the inconvenience. Your order was flagged in our system due to the fact that your name, the billing address, shipping address and phone number did not match up. In this case, it is company policy that we request a photo of the front and back of the credit card along with a screenshot of the billing name/address from the statement. This is used solely to verify the purchase since the credit card information was already entered into our website. This policy is in place to protect our company from fraudulent purchases as well as to protect our customers in the case that their information is obtained and used without consent. Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterJul 12, 2021

Hi Melissa, Thanks for reaching out! Your order was received and shipped on June 29th. I just tracked your package and it looks like it is out for delivery today! It appears to have run into a few delays with Fedex which is, unfortunately, out of our control. If, for some reason, the package does not show up today- please let me know so I can look into for you! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]