Perform BetterReviews of performbetter.com

4.56,839 reviews
Personal Care
1600 Division Rd., West Warwick, Rhode Island

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Perform Better

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About Perform Better

Functional training & rehab equipment and training info covering balance and stabilization, plyometrics, speed and agility, strength and conditioning, body weight training and more!SHOP OUR WEBSITEUPCOMING SEMINARSTRAINING ZONEFACILITY DESIGN

Perform Better (performbetter.com) has 6,839 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: performbetter.com
Website: performbetter.com
Category: Personal Care
Location: West Warwick, Rhode Island
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: April 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Perform Better reviews

Showing 253 reviews with 2 stars · Clear filters

Kevin
Dec 13, 2020
The promo codes did not work
The promo codes did not work. Also did not know the product changed in texture - I did prefer the original texture of the bands from a couple years ago.
customer
Nov 24, 2020
The website was very difficult to…
The website was very difficult to navigate. specifically, I could find no way to get to the checkout from shopping once i had items in my cart. when I tried to select the cart icon, it only linked to a phone number. I almost gave up on the purchase, but added another item to the cart and was able to select checkout that way . iphone, Chrome browser.
Bryan
Nov 16, 2020
I thought I qualified for free shipping...
I thought your website was easy to use and I was able to find the products I wanted easily. I was disappointed when I went to check out and found that I did not get the free shipping because my order was $67. This is over the amount specified to receive the free shipping. I'm hoping the products are great in quality because they are to be given as Christmas gifts. Time will tell... Bryan
Response from Perform BetterNov 16, 2020
Hi Bryan, Thanks for reaching out. I apologize if there is any confusion with our current promotion. During our annual Holiday Sale, we do not offer free shipping on top of sale pricing. Prior to this sale, we did run a free shipping promotion on qualifying orders over $49.00 which might be where the confusion is coming from! If there is anything I can help with, please do not hesitate to contact me directly! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]
customer
Nov 15, 2020
I'm disappointed by the shipping costs
I'm disappointed by the shipping costs. Everything else is good, but the $25 in shipping makes me want to shop somewhere else, to be honest.
Response from Perform BetterNov 19, 2020
Hi Thais, Thank you for contacting us. I understand that the shipping can seem high but I can assure you that there is no mark-up on shipping. The shipping cost is calculated based on the weight and dimensions of the item(s) being shipped. We always use the most cost effective methods. If you ever have any concerns regarding shipping costs, you can always contact us to go over it and get a customized quote! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
customer
Nov 11, 2020
It was difficult to place the order…
It was difficult to place the order because at the point when I tried to log in my email was not recognized. I subsequently signed in as a guest. Also, I paid through Pay Pal. The first time I tried to pay that way I was taken to Pay Pal but to a page that did not include the order. eventually it worked. I guess that it would have been easier if I could have contacted you but I placed the order late at night. It finally worked but I wish it had been easier.
Response from Perform BetterNov 11, 2020
Hi Edith, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We will be sure to look into this issue and work on getting it resolved! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
Bill C.
Oct 24, 2020
Your web site has terrible user flow…
Your web site has terrible user flow and is not intuitive at least on a mobile device. Get your web developers to redesign!
Response from Perform BetterOct 27, 2020
Hi Bill, Thank you for contacting us. We appreciate the feedback and I understand your frustration about the website performance. We’ve recently had some great reviews on the ordering process so I'm not sure what is causing the issue. If this ever happens again, please don't hesitate to call me directly and I'll be happy to help put through your order. My apologies, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]
customer
Aug 20, 2020
Paying servies and shipping
I had to create a PayPal account simply to pay for my purchase. It refused to accept either of my debit cards and just made the process that much more difficult. Also, shipping was almost as expensive as the two things I was buying. If I didn't need them for school, I wouldn't have bought them
customer
Aug 15, 2020
The website is difficult to use
The website is difficult to use. I wanted to purchase a four pack but it would not let me. I could not find the option to get to cart so I had to add an item to get to cart and then remove it. It kept rechecking the sign my up for emails. Also 9 dollars is a lot to ship 4 bands
Response from Perform BetterAug 19, 2020
Hi Emma, Thank you for your order! I apologize for the inconvenience experienced on the website. I also understand that the shipping can seem high for such small items but I can assure you that there is no mark-up on shipping. The actual shipping cost was higher than what the website had charged. We always use the most cost effective methods! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Perform BetterReviews of performbetter.com

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The promo codes did not work

The website was very difficult to…

I thought I qualified for free shipping...

I'm disappointed by the shipping costs

It was difficult to place the order…

Your web site has terrible user flow…

Paying servies and shipping

The website is difficult to use

About Perform Better

About these reviews

More in Personal Care

Everything Track & Field/ M-F Athletic

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The High Performance Health Program - By Andrew Marsham

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Perform Better reviews

The promo codes did not work

The website was very difficult to…

I thought I qualified for free shipping...

I'm disappointed by the shipping costs

It was difficult to place the order…

Your web site has terrible user flow…

Paying servies and shipping

The website is difficult to use