Perform BetterFunctional training & rehab equipment and training info covering balance and stabilization, plyometrics, speed and agility, strength and conditioning, body weight training and more!SHOP OUR WEBSITEUPCOMING SEMINARSTRAINING ZONEFACILITY DESIGN
Perform Better (performbetter.com) has 6,839 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Personal Care · West Warwick, Rhode Island
Excellent
Personal Care · Coventry, Rhode Island
Bad
Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Showing 253 reviews with 2 stars · Clear filters
customer
Live. Chat wasn’t live
Response from Perform BetterApr 8, 2021
Hi Anne, Thanks for reaching out! Our live chat feature is available between the hours of 8:30am-7:30pm EST. I'm sorry we missed you! If there is anything I can help with, please feel free to contact me directly and I will be happy to help. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
customer
I ordered an item and was informed it was out of stock. I needed this item very much so I should have been credited back this item or offered an alternative as I now need to get this item from somewhere else.
Response from Perform BetterApr 1, 2021
Hi Walter, Thank you for reaching out. We have not charged you for the backordered item so if you need to cancel and find elsewhere, we can certainly remove it from the order or we can discuss a substitute item. Please feel free to contact me directly and I will be happy to help! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]
customer
I ordered 9 pairs of vinyl dumbbells. The order arrived quickly and all weights were in the shipment. However, the weights were packaged very poorly - every box had rips and holes and had been retaped. I had to inspect the shipment very carefully to make sure every dumbbell was undamaged. Perform Better - please package your heavy products better!
Response from Perform BetterMar 30, 2021
Hi Dan, Thank you for the feedback! I will pass this information along to our warehouse manager to look into. My apologies for the inconvenience. If there is anything else I can help with, please feel free to contact me directly! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]
Rod S.
Limited product offerings for useful items in the $50 range (gift certificate amount). Web site isn't easy to process an order as a guest either.
Response from Perform BetterMar 22, 2021
Hi Rod, We do offer a large selection of products that are under $50. Please feel free to give us a call at 800-556-7464 and one of our product specialists will be happy to help with suggestions. Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]
customer
When I went to PT, I used these bands for home exercises. Loved them. Wore them out and bought a second pair to use at home. Work great on shoulder exercises and some of the knee exercises. I rate the bands a 5 star. HOWEVER... Sorry, but I have to rate your site low. (This is why you lose points. ) While checking out I unchecked the 'subscription' to your marketing emails and somehow during the cc card processing it got checked again. Also the layout of the page is not optimal. Since this is my first time buying directly from you... not a good first impression.
Response from Perform BetterMar 10, 2021
Hi Michael, Thanks for the feedback. I will pass this along to our web team as we are always working to improve our website when possible! Sincerely, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]
Rett
I bought 7 superbands and realized after opening one that they were too big for my team. I was told I could return all except the one I’d opened, which is disappointing. Today I bought 5 of the right size, which is why I got this email, but I’m left with the one useless band that will continue to remind me of your disappointing return policy.
customer
I don't apprecite being quoted a low price then have the price nearly double because of shipping. You should quote a base price that includes standard ground, and offering faster shipping at an additional cost. I will not use you again because of this. I made an exception for this initial purchase because my fitness instructor wanted the whole class to have the same equipment.
Response from Perform BetterJan 13, 2021
Hi Andrew, Thanks for reaching out! UPS charges a minimum of $9.95 no matter the weight and/or distance traveled. In this case, the actual shipping cost for your order was $13.39 so you actually paid a cheaper rate! Please be assured that we continue to search for ways to enhance our shipping process making it better for our customers. In the meantime, if you have any questions, please contact me directly. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]
customer
Website is so dated and clumsy to navigate. Needs an update ASAP.
Response from Perform BetterJan 6, 2021
Hi Evan, Thank you for contacting us. We appreciate the feedback and I understand your frustration about the websites performance. We’ve recently had some great reviews on the ordering process so I'm not sure what was causing the issue. If this ever happens again, please don't hesitate to call me directly and I'll be happy to help put through your order. My apologies, Tia Wilkinson MF Athletic/Perform Better 800-556-7464 ext 161 [email protected]