Perform BetterReviews of performbetter.com

I complained about what seemed to me to be excessive shipping charges tacked on at the back end. Kaitlin from Customer Service was particularly helpful, heard me out, and agreed to a substantial reduction based on the actual location of our school. This is great customer service, so I have changed my review.

Prices good. Added cost for weight is often more than the regular price. Do you have a store?

I choose not to like surcharges. I spoke with Emma who assured me the surcharge can be removed. I love your products. My conversation with Emma was polite and gracious. I will be happy to give a 5 star review when the surcharge is removed

The process and ease of purchase was fine, pricing is competitive, but it would have been nice to know before that you have a surcharge on all purchases before the checkout process. I am not disputing the surcharge and I understand, but it would be better to understand any hidden fees to add into the cost of the product.

An orange superlband was defective

the website took some time to show products after clicking in them.

I like the product (the mini-bands) a lot--I have two sets and just bought a set for a friend. My only complaint is that the shipping charge for such a small, lightweight item seems way too high, which makes me feel that they must be retaining some of that fee and therefore the price that I'm paying is actually higher.

Very happy with the products from Perform Better as I have purchased previously. I think there should be free shipping in some cases if the purchase is over a certain $ amount, repeat customer, but also should depend on the overall weight of package. This time the shipping cost more than the item (First Place Superband) that I purchased.