Perform BetterReviews of performbetter.com

Response from Perform BetterJun 24, 2022

Hi Ronald, I apologize for the delay. We did try to respond to your emails but unfortunately these bounced back us. If you ever have any questions about an order, please email or call our customer service department directly. If you don’t hear back within 24 hours, please reach out to me. My information is listed below. Anyway, I just contacted the manufacturer and it looks like the Just Jump is will not be coming in for another 4-6 weeks. Please let me know if you’d like to keep this order active or cancel it. Again, my apologies. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterJun 20, 2022

Hi Nello, I apologize for the inconvenience regarding the shipping costs. Like many other companies, we are experiencing extremely high freight charges that we are hoping will lower over time. If you ever have any questions about the shipping please contact us via email or phone and we will be glad to look into other shipping options to try and save you money. Thank you, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterJun 3, 2022

Hi Kathryn. I do apologize for the confusion. It looks like you ordered some Minibands from us on 6/2. We just wanted to know about your experience with the online ordering process. Anyway, I will make sure you are removed from future emails. If you have any questions, please reach out to me directly. My contact info is listed below. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterMay 6, 2022

Hello Mike, I apologize for the inconvenience regarding the new temporary surcharge as well as shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and international shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation and will lower or remove the surcharge as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterApr 11, 2022

Hello Chris, I do apologize for the inconvenience you've experienced with the delivery of your order. Due to the weight of the shipment, we determined it would be more appropriate to ship the order with a freight company. And, due to the nature of the equipment we sell (heavy, oversized, etc.), this is a determination we must make daily on all orders. Unfortunately, whether shipping standard ground service or freight, once the shipment leaves our warehouse, we are no longer in control of the shipment progress. What occurred regarding your delivery is certainly not the norm. It does looks like our team assisted you with correcting the delivery issue, and your order was received after the initial delay. Again, we do apologize for the inconvenience and frustration the delivery of your order had caused. Sincerely, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMar 15, 2022

Hi Debra. Thank you for reaching out. We received your order and it is currently in transit to you in AK. You should have received an email with track information. If not please let me know and I'll gladly send that over. As far as the review, we are always looking for ways to improve our online ordering process. The review request is to see if you were satisfied with the overall experience on our website. Sorry for the confusion. Anyway, if you have any questions, please let me know. My contact information is listed below. Thanks again for the business! Nick Stebenne Website Management M-F Athletic/Perform Better 1.800.556.7464 x 140 [email protected]

Response from Perform BetterMar 7, 2022

Hi Edward. I apologize for the inconvenience. I just checked on your order and it looks like FedEx is returning the package back to us. I'm not sure why the reasoning is but I will send out replacement today. In the future, if you ever have any questions with an order please contact us via email or phone and we will be glad to help in any way we can. My apologies, Nick Stebenne Website Management M-F Athletic | Perform Better 1.800.556.7464 x 140 [email protected]