Perform BetterReviews of performbetter.com

Response from Perform BetterDec 10, 2021

Hi Kathleen, We appreciate you ordering from us and also the feedback regarding your experience. It seems like most of the issues people are having deal with data clutter due to cookies and cache on Chrome, Safari, Firefox, etc. This either slows down websites or blocks certain pages. I would suggest clearing your browser data and see if that helps fix the issues moving forward. If you ever have any questions with the ordering process please contact us via email or phone and we will be glad to help in any way we can. My direct contact information is listed below. My apologies, Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterDec 10, 2021

Hi Derek, Thanks for reaching out. I reviewed your order and we did ship it out on 12/3, the same day the order was placed. I do apologize for the longer than usual transit time, as freight companies are experiencing high package volume this time of year. I just tracked your package and it looks like it was delivered earlier today! If there is anything else I can help with, please feel free to contact me directly! Again, my apologies. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterDec 7, 2021

Hi Terri, I apologize for the issue you had with our communication. I checked our records and it looks like we did send you a shipping confirmation email on 11/29 but it may have gotten lost or stuck in spam. Anyway, I'll send you a separate email directly with the tracking information. If you ever have any questions about the shipping please contact us via email or phone and we will be glad to look into other shipping options to try and save you money. My direct contact information is listed below. My apologies, Nick Stebenne Website Management Perform Better/ M-F Athletic 1.888.556.7464 x 140 [email protected]

Response from Perform BetterDec 1, 2021

Hi Crystal, I apologize for the inconvenience you had with with our website. We are still looking into the issue but it seems like our cyber security is detecting a large collection of data due to cookies and cache on Chrome, Safari, Firefox, etc. While this is triggered, it can either slows down websites or blocks certain pages. I would suggest clearing your browser data and see if that helps fix the issues moving forward. If you ever have any questions with the ordering process please contact us via email or phone and we will be glad to help in any way we can. My direct contact information is listed below. Again, my apologies. Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Perform BetterNov 29, 2021

Hi Peggy. First, I’d like to say thank you for ordering with us. We truly appreciate the business. I want to assure you that the issues you experienced with your online transaction are very infrequent. With all the Black Friday traffic on our website and also the clutter of cookies/cache, it may take some customers longer to process an order than others. If this ever happens again I would suggest clearing out your browser history and see if that helps fix the issue. If you ever have any questions about ordering online please contact us via email or phone and we will be glad to help in any way we can. My direct contact information is listed below. My apologies, Nick Stebenne Website Management Perform Better/ M-F Athletic 1.888.556.7464 x 140 [email protected]

Response from Perform BetterNov 8, 2021

Hi Alan. Thank you for the order and also the feedback regarding your experience. When ordering online the shipping charges are calculated by the percentage of the subtotal. Most of the time this benefits you as the customer, but in this case it didn't. Anyway, I was able to look into other shipping options and found that FedEx would be about half the cost. I've update the order with the lower costs. If you ever have any questions about the shipping please contact us via email or phone and we will be glad to look into ways to help save you money. My direct contact information is listed below. My apologies, Nick Stebenne Website Management Perform Better/ M-F Athletic 1.888.556.7464 x 140 [email protected]

Response from Perform BetterNov 8, 2021

Hi Ronald, I apologize for the issue you had with the dumbbell. This coating you are referring to is cast/mold release residue. It's fairly common on all rubber weights and actually adds a protective layer during shipping. To remove this, we suggest wiping them down with Mineral Spirits on a rag. If you have any questions, please contact me directly. Thanks, Nick Stebenne Website Management Perform Better/ M-F Athletic 1.888.556.7464 x 140 [email protected]