Perform BetterReviews of performbetter.com

Response from Perform BetterAug 12, 2022

Hello Miguel, We're certainly happy to help with any issues you have with your recent order. I did pull up the order information, and it does seem as though the order was placed for our First Place All Purpose Band and a pack of our Multi-Resistance MiniBands, which that sounds like you received those items. I'll reach out to you separately to go into further detail and help with a resolution. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 8, 2022

Hello Laura, We apologize for the inconvenience regarding the new temporary surcharge as well as shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and international shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation and will lower or remove the surcharge as soon as feasible. In addition, Like many other companies, we are experiencing extremely high freight charges that we are hoping will lower over time. If you ever have any questions about the shipping please contact us via email or phone and we will be glad to look into other shipping options to try and save you money. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterAug 4, 2022

Hi Jerome. My apologies for the confusion. This review is about the overall experience with your online purchase. You are welcome to write a product review after you receive the products. I will send you a separate email with more details. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterJul 5, 2022

Hi Mitchell. Thank you for reaching out in regards to the issue with the shipping tracking. Our records show that we sent you an email on 6/27 at 10:47am. This would have been sent from my coworker, Shannon Foley. Since we are a business, sometimes our emails end up in the spam folder. Please check that and let me know what you find out. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Perform BetterJun 27, 2022

Hello Tom, We apologize for the inconvenience regarding the new temporary surcharge as well as shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and international shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation and will lower or remove the surcharge as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterJun 24, 2022

Hello Laurent, Unfortunately, the Just Jump System that you had ordered has been on an extended backorder with its manufacturer, which is affecting numerous orders for our customers. We do have it noted on our website and do send out emails to customers with open orders detailing this information, like the one you had received. When you reached out to our team for an update, we did communicate that we unfortunately still do not have any further updates at this time, and cancelled your order per your request. We certainly apologize for any inconvenience this backorder may have caused, but it is something that is out of our control as we’re at the mercy of the manufacturer and their ability to supply this item. If there’s anything else we can assist you with, please reach out to us and we’ll be happy to help. We appreciate your understanding! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]