PerfectVapeReviews of perfectvape.com

Horrible customer service. they will send you lots of defective items and never refund you.

Ordered 6 Hyde color edition plus disposables. One came half empty due to leaking out all in the pack then stopped working after half a day of use and would rarely hit on any adjusted airflow. Another one had a literal crack in the side of the vape up towards the pod and would profusely leaked if used. Another two died within a day of use with clearly milliliters of juice are still in the pod. Needless to say all my order were perfect up to this point, but this is garbage I’m done with this company. 0/4 on a damn disposable vape? I’m dreading opening seeing what issues the last two I have left have. Ridiculous. Do not order Hyde disposables from this company. I wish I could give this zero stars, but as that is not an option, so here you go perfect vape.

My order order #531027 has been “preshipment” for well over a week. They made the tracking number but didn’t send it off. Customer service is no use they just send you a automated email and there’s no phone to talk to. Fix this perfect Vape! SEND MY PRODUCT!

I'd ordered from PerfectVape several times without a problem. My last order (a ten pack of Loosie Stick disposables) had two defective disposables in it. Not charged. Should have been easy to get credit for the two or simply have them exchanged. Like any other retail outfit on the planet would do. Not this company. There's no toll-free number to call them, for starters, and when you email them you get a sort of robo-response that tells you to send them a video of yourself puffing on the dead e-cig. I have no idea how to do such a thing. But then they tell you you have no right to request a functioning product because you didn't put in a claim within 48 hours of receiving the defective product. Don't forget I'd ordered a ten pack. Actually I'd ordered 12, to qualify for the free shipping. So I was expected to smoke all 12 (the equivalent of 12 packs of cigarettes!) in 48 hours. It's not their fault that the two e-cigs weren't charged. But not making it right is their fault. Be warned.

I've been waiting for my order for 2 weeks now and it's still "pending". Emailing them did nothing!

The worst customer service I've encountered buying vaping supplies. Takes forever to get through to them. They rejected a return after I sent in photos they requested, that showed that the bottle was unopened, never even taken out of the bag. No explanation why it was denied. I'd bought it only a week before my return request, not old and stale...intact and unopened...I told them I'd ordered the wrong thing and would be buying a replacement from them. Unbelievable.

This company waited three days to send my order to me!!! Have waited ten days and have yet to receive my package. Called them and they basically told me too take care of it myself in tracking down my order. I will never be ordering from this company again and would highly suggest that anyone should not order from this company.