customer
The site was easy to use in every way, but...
The site was easy to use in every way. The experience was positive. Unfortunately, the prints sent were not exactly 2x2, and the passport office did not allow me to use them. I ended up having to take a photo at the passport office and pay for the photo there as well.
Response from PerfectpassportJul 18, 2026
Hello! We are showing that prints weren't placed with your order. Our prints are calibrated to be at the highest precision in the industry. I just checked the print sheets created on the order and everything is aligned perfectly. If you're printing and cutting your own photos, you'll need to cut between the black arrows instead of around the borders, which will result in the photos being a bit larger. Any other discrepancy would be an issue with the printing company that was used for the order. However, for the issues faced, we have gone ahead with a full refund for this order. Sorry for the issues, and thanks for trying out our service! :)