Perennial Van LinesReviews of perennialvanlines.com

WARNING!!!! BEWARE!!!! STAY AWAY from this HORRIBLE!!!!!!! company. They are criminals that hire other criminals to move your belongings . This company does not care about your belongings or about your well being. Using this company was the worst decision Of my life! This company hires criminals (Konami moving & storage) to pick up your belongings Charge more money because your belongings are held hostage Delivery months later And the worst part of all When your belongings do arrive Everything is DAMAGED!!! Perennial Van lines ....,, you are truly the WORST, DISHONEST, DESPICABLE company EVER!! How do you all sleep at night Remember KARMA IS A REAL!

We were moving from California to Texas, 1.- Perennial Van Lines (PVL) promised to move the stuffs in maximum 10 day, took 29 days. 2.- PVL contracts third party movers, this makes the moving with higher cost and dilute responsibility. 3.-PVL gives you an underestimate quote based on volume or weight, just to win the contract. The final cost was 80% higher. 4.- PVL promised that one truck would be used in the move. Finally, my things were transported by several trucks. consequently, several uploads and downloads of my stuffs, with the damages derived from that operation. 5.- Poor handling, a lot things were broken or damage. 6.- The claim was made with evidence, driver report explaining the damage on some Items, photographs and attached all documentation requested. The claim was finally denied. I would go so far as to say that PVL is a scam and the terrible company to carry out a move, it is better and safer to carry out the move yourself, using a trailer and counting the personnel for loading and unloading. the responsibility rests on oneself and you save 60% of cost.

DO NOT use this company!!!!! DO your research before giving deposit. They are NOT honest and upright with you. They will STEAL your money and you will never get deposit back even if they don’t even come to your house or do a thing! We are moving from Florida to Utah-with 2 babies under two and I am pregnant. We spoke to the guy prior and he seemingly went over everything with us. We went over all the stuff we had. We gave him the date we need our stuff by. He said that’s absolutely no problem and the stuff should arrive by that day unless obviously an emergency or something happens which is understandable. He told us that they don’t take credit cards bc of the credit card extra charges. So we gave him our account number - MISTAKE #1 and RED FLAG!!!!! When we called back a week later to secure what day they are actually coming to get our stuff and make sure timing will be all good. The broker (you don’t talk to the actual company anymore) said that you absolutely can not plan on having your stuff there on the day that was talked about. Apparently the guy didn’t even list that date on the paperwork. And she said it can be anywhere from 5 to 15 buisness days. So essentially we can be in an empty house up to 3 weeks out. So we asked for our despot back right away to book another company and use the money for them or to rent a Uhaul and have my husband drive to guarantee driving. Another company said they can pretty much guarantee the date unless emergency obviously and that it would never be 5-15 business days later. So we called back again. Spoke to Jessica and Donna. They will NOT give deposit back even though we did not use their services. They said the 5-15 days was in the contract-we looked at the fine print and the contract again. It’s not in there. It does say the depsit is non refundable so that part is true however they SCAM you and are not honest up front and leave out the fact that you can potentially be without stuff for 3 weeks. She told me there are extended stays in the area. I would NEVER have agreed to this knowing I may need to be in an extended stay with a baby toddler and being pregnant while my husband starts his intense new job. I’m literally balling my eyes out so stressed out. We’ve spent so much money buying a home in this insane market to be able to make our kids comfortable and give a sense of stability and now we don’t don’t when our stuff will get delivered. How long we’ll be in an extended stay and all because they can’t give us back our despot. They also said they can guarantee the date with an extra $3500 on top of the expensive moving across country price. We don’t have all this extra money. So now we are stuck with this horrible company that I don’t trust for one second!!!! I also heard from the other company we talked to that after you pay the broker-the actual people that take your stuff with charge another fee on top of that. DONT USE. DONT MAKE OUR MISTAKE. DO YOUR RESEARCH!!!!

This company is a scam. They have no trucks, no warehouse, no crew, and they are not accredited with the BBB. I used them because they said the had quote that was binding to not exceed. Then I get a call from their QA department that is designed to charge you more. Then they contracted my the job out to a carrier that charged me even more money. A complete horror story.

This company is just awful. I am still getting obnoxious phone calls from them over a month after the first time I asked them not to contact me again. The high pressure sales pitch turns really nasty if you tell them you want to check prices of other companies. If I needed proof that they aren't legitimate, this continued harassment is a great indicator. Don't let them get your number!

I had a HORRIBLE experience with this company.1st of all they are NOT a moving company. They get your business through a high pressure sales conversation and then broker it to someone else for packing and storage. I had several phone calls with them and each time they told me that my move was going to cost more, and after I made the initial deposit. No way out. They then subcontracted to a company in New Jersey. When they arrived at my home they looked at my items, mostly boxes, and told me that I had to pay an additional $1200. They are in your apartment and you have no option...oh, and CASH ONLY. Then they subcontract to another VAN LINE. Many weeks later, a man arrived at my home. Missing dresser, missing lamp, broken TV, broken glass, smashed boxes. I wish I could upload the photos that I took. DEPLORABLE, LOOK ELSEWHERE.

This was the worst experience moving in my many years of moving. The company was also completely unresponsive to my complaints. I asked the salesman, David Barr, for specific moving dates over a weekend, because my daughter was starting a new job, in a new state on Monday. I explained this to him. He proceeded to write up the order, but did not specify those specific dates, so according to DOT rules, they have 30 days to deliver from the date you request. None of this was explained to me and all I saw was the “REQUESTED” dates on the order. Unfortunately, my daughter ended up having to find a nearby hotel and pay for 6 days until they finally delivered her things to her apartment. They contracted this move out to a local company where her goods were stored over that period. The move ended up being about $1000 dollars more than Two Men in a Truck and no guaranteed move in date. I therefore advise that if you decide to use this crooked unethical company that you make sure it says “GUARANTEED” dates and not “REQUESTED” dates. They also charged me extra for every little thing, such as for covering the bed which included the cost of the cover plus $20 for the men to put it on, which Two Men in a Truck did not charge anything additional and were still $1000 less for a similar move. BUYER BEWARE!

My mother contacted this company to move her out of state. The mover never showed up. He claims he did and had an altercation with the home owner or neighbor. I have text messages and calls from the driver from 1030pm until 1130pm. What company loads a home that late in the evening??? The company will not refund the deposit. Jessica whom I believe is the only employee that answers phones told my mother she would make arrangements for another mover and would not call with updates. We ended up having to rent a uhaul and my nephew took time off to load and drive three states! Very disappointed in service and no resolution!