Perdomo Distributor Reviews | Read Customer Reviews of perdomodistributor.com

Perdomo Distributor Reviews | Read Customer Reviews of perdomodistributor.com

Perdomo Distributor reviews

Showing 3 reviews with 1 star · Clear filters

CP
Nov 30, 2025
Ordered the prime split unit
Ordered the prime split unit. Unfortunately doesn’t work well.sorry couldn’t recommend
Response from Perdomo DistributorDec 1, 2025
We’re truly sorry to hear about the issues you experienced with your mini split. While our PRIME units are known for their quality and reliability, there can occasionally be cases of installation errors or a defective component. Please know that you’re fully covered by our warranty—2 years on parts and 5 years on the compressor. If you haven’t done so yet, we encourage you to register your unit at: https://perdomodistributor.com/pages/warranty Once registered, you can file a warranty claim using the registration number provided by our team. We’re here to ensure your unit is properly taken care of and that your experience meets the high standards you expect from us. If you need any assistance during the process, we’re always here to help.
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Mr. B.
Nov 17, 2025
It's Scam business,not bad business …
I purchased a PG mini split and it was damaged so bad internally on both the inside and outside units. Clearly factory or packaging damage. I realized it after I had it on the wall and opened the inside unit. Then I went and looked at the outside unit. Both were just banged up terribly.. The company would not give me a refund, or exchange although it was within a week of purchase. Instead they informed my to fill out and file a warrantee claim. A month later no and no response. I've called the headquarters and they route me to warrantee to leave a message. This is scam business and more than bad business.
Response from Perdomo DistributorNov 17, 2025
We’re truly sorry to hear about your experience, and we understand how frustrating it is to receive a damaged unit—especially after you’ve already begun installing it. We’d like to clarify that we never ignore or deny support to any customer. When a product arrives damaged, our policy—as required by the manufacturer—is to process it through the warranty claim system. This ensures that you receive a proper replacement at no cost, and it allows us to negotiate the replacement directly with the manufacturer on your behalf. We apologize for any delay you’ve experienced and for any inconvenience this has caused. It’s absolutely not our intention for any customer to feel unheard. Please reach out to us at [email protected] with your claim number or order details. We want to make sure your case is resolved as quickly as possible and that you receive the full support you deserve. We appreciate your patience and the opportunity to make things right.
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casey
Sep 1, 2025
Poor inventory accuracy
Out of stock. But was not notified until after I made a purchase. Was 350 bucks! Took 2 weeks to get a refund. Very inconvenient
Response from Perdomo DistributorSep 2, 2025
We’re truly sorry for the frustration this caused. We work hard to fulfill every order, often moving products between stores, but unfortunately this item went out of stock before our system updated. We know waiting for a refund after such a purchase is inconvenient, and we regret the delay. Please know we’re actively improving our online systems to provide more accurate inventory and a smoother experience. We greatly appreciate your patience and the chance to serve you better in the future. Best regards, Perdomo Distributor
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