PeptonixReviews of peptonix.com

Response from PeptonixSep 26, 2025

To clarify for you and for others reading this: the issue you experienced stemmed from a one-time problem with one of our logistics partners, which unfortunately caused a failed delivery attempt. Our products are dispatched through our trusted fulfilment partners, and this case was an isolated logistics error. We did process a full refund for your order weeks ago, and in addition, we sent you three bottles free of charge as a goodwill gesture to make up for the inconvenience. That’s why we are a bit surprised by your comment that nothing was received. From our side, we went above and beyond what most companies would do in this situation. As a small business, we genuinely appreciate honest feedback and always strive to improve. But we also want to be clear and transparent with our community that this was an isolated logistics error, and we’ve taken steps to ensure it does not happen again.

Response from PeptonixSep 25, 2025

Thank you for your message. I want to clarify that you opted into monthly shipments for the 3 bottles instead of every 3 months. This is why you have been receiving a new shipment each month. We never create subscriptions on a customer’s behalf—everything is fully transparent at the time of purchase. Additionally, before each renewal, we send an email notification several days in advance with the option to skip or cancel. We do not engage in any hidden practices, and all subscription details are provided upfront. That said, we absolutely understand if you no longer wish to continue. We can cancel your subscription immediately and process a refund for your most recent order. Please confirm how you’d like us to proceed, and we’ll resolve this promptly.

Response from PeptonixSep 6, 2025

We’re sorry to hear you haven’t seen the results you were hoping for. Everyone’s hair journey is unique, and results can vary depending on consistency of use and individual factors. Many men have experienced excellent improvements with our formulas, with some amazing before-and-after results when used as directed over time. That said, we truly value your feedback and regret that your experience hasn’t matched your expectations. If you’d like, our support team would be happy to review your routine and offer guidance to help you get the best possible outcome.

Response from PeptonixJul 22, 2025

Thank you for taking the time to leave a review. We appreciate all feedback, but we must respectfully address several inaccuracies in your comments to ensure clarity for others reading: Reviews – All of our reviews are 100% genuine and come from verified customers. We do not fabricate or incentivise reviews. Trustpilot uses independent verification systems, and we remain committed to full transparency. Subscription Claims – Customers are never automatically subscribed. At checkout, there is a clear option to either purchase once or opt in for a subscription. This choice is entirely up to the customer and is not pre-selected. Cancelling a Subscription – It is not true that you must unsubscribe via email. Every customer has access to a dedicated subscription portal, where they can manage or cancel their subscription at any time with a single click of the "Cancel" button. There is no need to contact us manually unless assistance is required. Refund Already Issued – It's important to note that we also already processed a refund before your review was posted, as part of our normal customer service process. This was not in response to your public comment. We strongly believe in treating our customers fairly and providing clear, user-friendly options. We welcome honest experiences — but also ask that reviews be accurate and not misleading, in line with Trustpilot’s policies. We’ve also reached out to you privately and remain happy to resolve any concerns directly.

Response from PeptonixJun 20, 2025

Thank you for sharing your experience. We sincerely apologize for the delays and confusion you faced with your order and communication. We want to confirm that on May 20, a refund of $65.50 USD was processed to your Visa card ending in 5084 via Shop Pay. The Acquirer Reference Number (ARN) for this transaction is 24011345141100066678354. Please note that it can sometimes take a few business days for the refund to appear on your statement depending on your bank. We truly regret any frustration caused by this situation and appreciate your patience throughout. If you have not yet received the refund or if there is anything else we can assist you with, please contact us directly at [[email protected]]. We are committed to resolving any outstanding issues and improving your experience. Thank you for your understanding.

Response from PeptonixJun 5, 2025

Merci pour votre retour, et nous sommes sincèrement désolés pour cette mauvaise expérience. Nous tenons à vous assurer que Peptonix est une marque sérieuse, et nous faisons toujours de notre mieux pour que chaque client reçoive sa commande dans les délais. Si vous n’avez rien reçu après un mois, cela n’est pas normal, et nous voulons régler cela rapidement. 👉 Veuillez nous contacter directement avec votre numéro de commande ou l’e-mail utilisé lors de l’achat à l’adresse suivante : [email protected]. Nous vérifierons immédiatement le statut de votre colis et vous proposerons une solution appropriée (renvoi ou remboursement). Nous espérons pouvoir regagner votre confiance.

Response from PeptonixMay 29, 2025

We’re very sorry to hear about your experience, and we genuinely regret that it reached the point where you felt you had to block payments through your bank. That’s never the experience we want any customer to have. To be clear: Peptonix is not a scam, and we take claims like this very seriously. Our subscription service is designed to be optional and convenient for those who want to continue their hair care journey without interruption. That said, the checkout process should never feel deceptive, and we are currently reviewing the subscription opt-in interface based on feedback like yours. We're also actively working to improve access to subscription management, including implementing a self-service cancellation option — we fully understand that relying solely on email is not ideal. If you haven’t already been assisted, we’d still like the opportunity to make things right. Please contact us directly at [email protected] with the subject line “Urgent: Subscription Issue” so we can prioritize your case and issue any necessary refund. We sincerely apologize for the stress this has caused and appreciate your feedback as we work to improve our service.

Response from PeptonixMay 29, 2025

Thank you for your feedback — we truly appreciate you bringing this to our attention. First and foremost, we're very sorry for any confusion or frustration you’ve experienced. It’s never our intention to mislead or cause inconvenience, and we take these concerns seriously. Regarding the subscription checkbox — we understand how this could feel misleading, and we're currently reviewing this setup. While it is technically compliant as an opt-out model, we hear your feedback loud and clear. Our goal is to be fully transparent, and we’re working on improving the checkout process to ensure that subscription choices are clear, intentional, and easy to understand. On the issue of live chat support, we apologize for any confusion. Our live chat is available during limited business hours and may not appear outside of those times. That said, we agree this needs to be better communicated, and we’re actively working on expanding our support availability. You're absolutely right that we don’t currently offer phone support, and we recognize that relying solely on email can feel slow. While we strive to respond to all emails within 24 hours, we are also working toward offering a self-service portal to give customers direct access to manage their subscriptions — including cancellations — without waiting for assistance. In the meantime, we are always available via [email protected], and if you still need help with a cancellation or refund, please email us directly so we can resolve this for you promptly. We sincerely apologize again for the inconvenience and appreciate your patience as we improve our systems. Your feedback helps us grow, and we’re committed to making things right.