Karen S H.
Thankfully corrected!
I ordered Tirzepitide and Bac water and was charged 2 day shipping. After 2 days I still had not received shipping confirmation. After sending an inquiry, I was told the back water was out of stock and I should not have been able to order it, therefore the entire shipment was held up. No notification, no one contacted me to let me know of the delay. After several days and a dozen emails, the peptide finally shipped. I still have not received the water, over 10 days later, and my 2 day shipping charges were never refunded. Update: peptidicresearch.com reached out to address this issue with a very satisfactory resolution! The shipping charges are being refunded as well as the cost of the delayed item. The system has been updated and I look forward to continuing my otherwise pleasant experience with Peptidic.
Response from Peptidic.Aug 8, 2026
Karen, we're sorry — this was a chain of failures on our end. Bacteriostatic water was out of stock and should never have been orderable, we held your entire order without telling you, and it took far too many emails to get answers. That's not acceptable. We'll refund your 2-day shipping charge and the bacteriostatic water in full — no conditions — and we're fixing our inventory sync so out-of-stock items can't be ordered, with customers notified immediately if anything holds a shipment. Update: Karen, thank you so much for taking the time to update your review — it means a lot to the whole team. The refunds are being processed as promised, and we're glad to have you with us. — The Peptidic. Team