PepeGustoReviews of pepegusto.com

Pepe gusto told me order was stuck at customs and then ignored my calls and never resent package after they said they would. 1 Year later and no refund or products .

Leider habe ich scheinbar Pech mit dem Shop bzw. der Lieferung. Seit Ende Januar warte ich auf mein Paket. Während am Anfang der Kontakt noch zeitnah und freundlich war, habe ich auf die letzten Mails leider keine weiteren Informationen erhalten. Angeblich ist das Paket seit 2 Wochen unterwegs. Ich habe Verständnis, wenn man eine Information erhält, dass es zu Verzögerungen kommen kann, aber eine komplett fehlende Reaktion ist leider sehr verdächtig. Scheinbar kein Verlässlicher Anbieter.

EDIT: SINCE POSTING MY REVIEW I HAVE SINCE RECEIVED AN EMAIL FROM PEPEGUSTO AND MY ORDER HAS BEEN RECEIVED. Order placed in August 2024. Requested 3 updates by email all of which were ignored. Received a response in mid September advising that all stock was exhausted but all orders were being fulfilled including mine. I requested a further update at the end of September and again in early October and both emails were ignored once again. On 9th October I emailed once again for an update as it had been 6 weeks since I placed my order. I received a response that pepegusto always deliver. When I queried a shipment date again my email was ignored. I have requested 5 further updates since all have been ignored. No customer service and no refund as I requested. Will never be placing an order with this company again.

If it could be a zero.....I never write a review unless it is positive, but in this case- I need to be honest! So disappointed that PepeGusto did not send my goods or give any customer service as expected. An order was placed on May 14 with a confirmation received. After 10 days of no tracking or other information, I emailed and "Marcello" stated that they were overwhelmed with orders and that mine would be shipped out. Nonetheless, one month later and they will not return emails or chats. They CHARGED MY CREDIT CARD BUT DID NOT SHIP OUT MY ORDER! Obviously my only recourse is to file a dispute with my credit card. Any decent business would at least communicate with a customer.

Scam, delivery never arrived, stopped responding to emails, it's been 3 months

Poor track records on deliveries and refunds, with no communication nor ownership post payment.Only 2 out of 4 purchases were actually delivered after months of wait plus hours spent on attempting to resource a delivery status which was never provided. Refund was issued by them and cancelled, but luckily Paypal came in to save the day.

I placed my order over a month ago. I have not received any updates. I asked when I can expect shipment/arrival, they told me by Friday, that was 4 weeks ago. By far the worst contact support and online shopping I have dealt with

This company takes orders but doesn't deliver, I placed an order in May-22 and seven months later still no delivery, initially some apologies for delay but no goods then after numerous emails to them and no responses I can only say this company cannot be a genuine supplier, Avoid this company just another online bunch of crooks.